The Account Owner Sync snap-in automates ownership management by intelligently synchronizing account owners to their associated tickets, ensuring consistent responsibility assignment throughout your customer support operations. It eliminates orphaned tickets, maintains proper visibility chains, and automatically assigns stakeholders to relevant conversations based on account relationships.

## Features

- **Automated Account Owner Synchronization**

Processes all accounts to determine appropriate owners based on subscriber patterns and automatically updates account ownership while propagating changes to associated tickets.

- **Real-time Ticket Ownership Assignment**

Listens for new ticket creation events and automatically assigns account owners as ticket subscribers, ensuring immediate ownership alignment from ticket creation.

- **Bulk Ticket Subscriber Management**

Retroactively adds account owners as subscribers to existing tickets, ensuring proper visibility and responsibility for historical customer interactions.

## Installation

To install the Account Owner Sync snap-in on DevRev:

1. Click **Install** next to the Account Owner Sync snap-in.

2. Once installed, use the `/sync_account_owner` or `/add_owners_to_tickets` in the Events timeline to sync.

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DevRev Marketplace

Account to Ticket Owner Sync

Account Owner Sync automates ownership management by intelligently syncing account owners to tickets, ensuring consistent responsibility assignment and preventing orphaned tickets in DevRev.