Track Issue OLAs with customizable timer controls that start, pause, and stop based on specific issue stages.

## Features

- **Customizable OLA Tracking** \
Define which issue stages trigger timer actions for accurate resolution time measurement.



- **Built-in Resolution Metric**\
Use the pre-configured "Acknowledgment Time" metric for OLA creation and reporting.

## Installation

For detailed installation and configuration instructions, refer to the [Ola Metric on Issues snap-in documentation](https://devrev.ai/docs/product/ola#defining-ola-metrics).

LD6U4GA6KZlubGXfX-nXZQ.svg

DevRev Marketplace

Acknowledgment Metric on Issues

The Acknowledgment Metric on Issues Snap-in enables customizable tracking of Issue Operation Level Agreements (OLAs) using configurable timers that start, pause or stop based on defined issue stages.