Bring your Document360 knowledge base into DevRev to unlock the power of the DevRev search agent. The import process is hierarchy and permission-aware, ensuring that articles, categories, and attachments remain accessible only to the users and groups who had access to them in your Document360 account. Once imported, your documentation becomes searchable by AI to help answer customer inquiries—all while respecting the original team roles and permissions.

Features

• Import
  Import your Document360 articles, category pages, and attachments to lay the foundation for AI-powered search within DevRev.

• Sync to DevRev
  Keep your knowledge base up-to-date by syncing newly added or updated articles and category structures since the last import. You can manage this process manually or automate it for seamless, scheduled updates.

• AI-Driven Answers
  Enable AI to leverage your imported Document360 content to provide more accurate, context-aware responses to customer tickets and internal queries.

• Periodic Sync
  Schedule recurring synchronizations to automatically pull in new articles, team group updates, and file changes from Document360, ensuring your DevRev knowledge base stays fresh and complete.