## Auto Assign SE

The **Auto assign SE** snap-in automates the assignment of support engineers based on account field updates, ensuring efficient workload distribution and compliance with predefined conditions.

## **Features**

- **Trigger-based assignment**: Listens for changes in selected account fields. When those fields reach certain values, the automation assigns a support engineer.

- **Field validation**: Checks for additional fields and conditions before making an assignment.

# How to Use Auto Assign SE snap-in

1. In the **Configuration tab**, specify:

- Trigger Field: The account field to monitor for updates.

- Trigger Value: The value that activates the assignment process.

- Assign Field: The field where the selected support engineer will be assigned

- Support Engineer Group: The group to pick engineers from.

- Extra Fields and Conditions: Any additional fields and their required conditions.

2. Click **Save** to save your configuration.

3. Click the **Install** button to initiate the installation process.


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Auto Assign SE bot

Assigns a support engineer from the designated group to the account when specified fields transition to the configured values, ensuring equitable workload distribution.