Browse Snap-Ins
Automatic Customer Reply
by DevRev


The automatic customer reply snap-in enables you to automatically reply to visitors in your PLuG widget. You can also send a custom button along with the automated message. You can collect the visitor's email address if it is not already in the system. Depending on the requirement, these functionalities can be enabled or disabled.


  • Set the business hours and days for your organization

Let your customers know when you are working by setting working hours and days.

  • Customize auto-reply messages

When your customer sends the first message to your PLuG inbox, you can decide what DevRev bot replies to them. You can also set different messages during working and non-working hours.

  • Actionable replies

You can use the buttons in your auto-replies to prompt your users to take action, such as booking a demo, watching a video, or reading documentation.

For example:



For detailed installation and configuration instructions, refer to the automatic customer reply documentation.