The Capture Churn Sentiment snap-in provides intelligent sentiment analysis for customer feedback across DevRev objects, helping organizations identify potential churn risks through advanced comment analysis. By leveraging LLM technology, it transforms raw customer interactions into actionable insights for proactive customer retention.

Features

• Comprehensive Sentiment Analysis: Automatically analyzes comments from accounts, tickets, and conversations to determine positive, neutral, or negative sentiment classifications.
• Risk Assessment: Evaluates overall churn risk levels based on sentiment patterns, providing quantifiable risk scores to prioritize customer intervention efforts.
• Multi-Object Support: Works seamlessly across different DevRev objects including customer accounts, support tickets, and conversation threads.

Installation

1. Add the Capture Churn Sentiment snap-in from the DevRev Marketplace.
2. Use this node as a skill within an AI agent by creating a workflow with this.