Supercharge cross-functional work with this set of default automations, propagating information across various entities at DevRev–including conversations, tickets, product enhancements, and development issues.

DevRev's shared system of record opens up doors for the machine to take over and intelligently ensure that heartbeats from various functions of your DevRev workspace travel across each other.

DevRev's system of record converges multiple functions in an organization–touching everything from customer conversations to support tickets to planned product enhancements and then developer issues. Because the system of record is shared, it paves the way for the machine to take on menial, repetitive work, especially around bringing together (or converging) these cross-functional entities (and thus the teams that work on them).

Convergence with DevRev is a set of default automations that powers cross-functional information snap-in in your DevRev workspace, such that updates from product teams' issues and enhancements make their way to tickets in the customer-facing functions and vice versa with little human intervention. Let machines be the messenger of updates so they arrive before the next "Any progress on this?".

Features

• Automatic customer updates from tickets
  Keep customers informed by propagating ticket updates to related conversations. Linked conversations receive autonomous notifications when tickets are updated or closed, ensuring customers are never left waiting.

• Automatic updates between tickets and issues
  Keep dev teams in the loop by syncing changes between tickets and product issues. Severity changes, progress updates, and resolutions are reflected across linked items automatically.

• Autonomous issue management
  Reduce overhead in managing parent-child issue hierarchies. Convergence automatically updates parent issues when child issues progress, and synchronizes closures across dependencies.

• Automatic updates between issues and enhancements
  Ensure enhancements and linked issues stay aligned. Convergence provides automated reminders and suggestions to create, link, or progress issues when enhancements move stages.

• Automatic resolution and archival of conversations
  Conversations with no response from authenticated users are automatically resolved and later archived after configured timeouts, while guests’ conversations follow a shorter auto-resolution cycle.

Installation

For detailed installation and configuration instructions, refer to the Convergence documentation.