This snap-in is an automation that manages conversation ownership based on user availability. It detects when a user sets themselves as "away" or enables "reassign mode" and adjusts conversation assignments accordingly to ensure uninterrupted handling of conversations.

Features

• Away Mode Support
  When a user is marked as away, they remain assigned to their existing conversations but are excluded from new conversation assignments.

• Reassign Mode
  Enables users to offload all their current conversations. They are also excluded from being assigned new conversations while in this mode.

• Auto-Reassignment
  If a user is removed from a conversation and no other owner remains, the automation selects a random available user and assigns them as the new owner. or keeps it empty

• Availability-Based Ownership Control
  Allows users to control their availability for conversation ownership, preventing assignment when they are not available.