# **CSAT Slack notifier**

The CSAT Slack notifier snap-in sends a Slack notification whenever a `negative CSAT score` is received in a **Conversation**.

This snap-in sends a message with the details of the conversation to a dedicated Slack channel whenever a negative CSAT score (less than 4 out of 5) is received for that conversation.

## **Connections**

### 1.Slack Bot Pat

- Create a Slack app for your workspace at https://api.slack.com/apps.
- In App features, generate bot token in **OAuth & Permissions**.
- Give the app bot `channel-read`, `groups-read`, `user.profile:read`, `users:read`, `users.read:email`, `chat-write` access and `userGroup-read` access.
- Invite the bot to the workspace.
- Save the bot access token as a connection of type **snap-in secret** in the DevRev app.

## **Features**

- It sends a Slack message whenever a conversation receives a CSAT score of less than 4.
- It identifies and tags the account owner of the customer account from which the conversation originated.

## **How to use**

1. In the **Configuration** tab, input the channel ID, greeting message, and the email IDs of those who should get notified.
2. Install the snap-in.
3. Invite the bot to the channel where the report needs to be sent.



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DevRev Marketplace

CSAT Slack Notifier

Notifies the Account owner in Slack whenever a conversation receives a negative CSAT score.