The CSAT on Conversation snap-in helps teams gather customer feedback after support interactions. Survey responses help support agents and managers understand customer satisfaction levels and improve the overall support experience.

Features

• Customize the survey question displayed to customers during snap-in installation.

• Configure the response message shown after customers submit their feedback.

• Use a built-in five-point survey scale designed to encourage higher response rates.

• Customize the text displayed on survey response buttons based on your requirements.

• Gain better visibility into customer satisfaction across support interactions.

Installation

1. Go to the DevRev Marketplace and select the CSAT on Conversation snap-in.

2. In DevRev, open the Configuration tab for the snap-in.

3. Specify the survey question to display to customers and the response message shown after submission.

4. Save the configuration and click Next to deploy the CSAT snap-in in your environment.