The CSAT on conversation snap-in simplifies customer satisfaction level measurement during interactions between customer experience engineers and customers. This feedback can be analyzed by customer experience engineers and managers to enhance the overall customer experience.
Customized questions and response message
You can customize the survey question that appears when the survey scale is displayed to the customer during the snap-in installation. Likewise, the survey response message displayed to the customer after they submit the survey can also be customized.
Simple survey response scale
A simple built-in five-point survey response scale encourages a higher response rate. Build a better understanding of customer satisfaction by using tickets with more responses. Although the scale remains constant, the button text can be customized to suit your needs.
For detailed installation and configuration instructions, refer to the CSAT on conversation documentation.