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The CSAT on conversation snap-in simplifies customer satisfaction level measurement during interactions between customer experience engineers and customers. This feedback can be analyzed by customer experience engineers and managers to enhance the overall customer experience.

## Features

- **Customized questions and response message**

You can customize the survey question that appears when the survey scale is displayed to the customer during the snap-in installation. Likewise, the survey response message displayed to the customer after they submit the survey can also be customized.

- **Simple survey response scale**

A simple built-in five-point survey response scale encourages a higher response rate. Build a better understanding of customer satisfaction by using tickets with more responses. Although the scale remains constant, the button text can be customized to suit your needs.

## Installation

For detailed installation and configuration instructions, refer to the [CSAT on conversation documentation](https://devrev.ai/docs/automations/csat-conv).

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CSAT on Conversation

The CSAT on conversation snap-in simplifies customer satisfaction level measurement during interactions between customer experience engineers and customers.