This automation enables automatic ticket stage transitions based on customer comments. When a reviewer comments on a ticket in configured stages, the ticket is automatically moved to a target stage defined by the user.

Features

• Automatically transitions ticket stages when a customer comment is added

• Supports user-defined source and target stages

• Excludes tickets marked as spam

Installation

1. Specify the stages that should trigger the automation when a reviewer comments.

2. Define the target stage the ticket should transition to.

Notes

• Custom stages must be entered using their display names.

• For predefined (stock) stages, the backend value must be used.

• Example:

• Display name: Work In Progress

• Backend value: work_in_progress

• Tickets marked as spam are ignored by this automation.