This snap-in is an automation that cleans up the DevRev instance by deleting contacts that have no tickets, conversations, or opportunities linked to them.

How it works

This automation runs on a daily basis, checking for unverified contacts that have no objects linked to them. These objects are tickets, conversations, and opportunities. Every unverified contact that has been created a configurable amount of days in the past, and has no object linked to it, will be deleted from the DevRev instance.

To avoid interrupting ongoing sessions, 24 hours ago is the minimum allowed time period. The first run does not delete all current unverified users in case this deletion should not be applied retroactively and since there are potentially too many users for the approach used by this snap-in to delete.

Features

• Clean up your instance of unverified users with no objects linked to them.

• Runs daily, deleting users that have been created a configurable amount of time in the past and are still unverified.

• Checks for tickets, conversations, and opportunities linked to the contact. If there is at least one object linked, then the contact is not deleted.

Installation

After installing the snap-in, no further configuration is needed for it to run.