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## Overview

Creating delightful customer journeys starts with having reliable, validated user identities at every step. The Descope snap-in for DevRev provides user email validation through OTP authentication right within your PluG widget. Authenticating users in-context without any redirects provides a native experience.

This snap-in enables several use cases across teams such as:

- Providing clean, accurate lead data for marketing teams
- Routing qualified conversations to sales teams
- Having consistent user identities across pre and post signup processes

Ensuring your users are who they say they are helps streamline operations, save time on frivolous conversations, and provide a secure and frictionless user experience.

## Features

### User email validation

Authenticate users with the “possession factor” of their email account with one-time password (OTP) validation. Request the user for their email and have them input the OTP within the PluG widget.

## Installation

For detailed installation and configuration instructions, refer to [Descope identity validation](https://docs.devrev.ai/automations/descope-identity-validation) documentation.


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DevRev Marketplace

Descope Identity Validation

This automation infers whether a Ticket is a Bug or Feature based on the content of the ticket and adds the tag - Bug or Feature Request accordingly using Turing. It also allows updation of the ticket stage to Awaiting Product Assist in case of Bugs.