The Microsoft Intune connector bridges the gap between endpoint management and service desk operations. It gives support agents and IT teams instant access to device details, compliance status, encryption state, and policy assignments—right alongside the tickets they are working on. Instead of switching to the Intune portal to look up whether a laptop is encrypted or which compliance policies apply to a user's group, your team finds that context already in DevRev. The connector authenticates securely using OAuth2 client credentials and scales to handle fleets of 50,000 devices or more.

Features

• Device Fleet Synchronization Imports managed devices across Windows, macOS, iOS, and Android with compliance state, encryption status, ownership type, and 20+ additional properties.

• Policy Management Visibility Syncs compliance policies with their platform-specific rules, group assignments, and scheduled noncompliance actions.

• Enrollment Configuration Sync Syncs enrollment configurations such as device limits per user and platform restrictions with evaluation priority and group assignments.

• High-Efficiency Incremental Syncs Runs incremental syncs that import only changed records since the last successful sync, keeping your data fresh without re-importing everything.