The SysAid connector gives customers a fast path to move their service desk data into DevRev without manual exports or rework. It reaches into SysAid through its official APIs, converts each record into the matching DevRev object, and preserves the links between requesters, assignees, groups, companies, and assets so reporting and workflows carry over unchanged. Administrators can run a one-time import or schedule regular syncs, and the connector handles pagination, rate limits, and session refresh automatically so large tenants complete without intervention.
Beyond tickets and users, the connector also captures the operational backbone of the IT organization — the asset inventory, the service catalog templates, and the CMDB type hierarchy — so DevRev becomes a complete view of how services are delivered. The transferred data is immediately usable: tickets land with priority and stage correctly mapped, assets carry their owner and company, knowledge articles keep their authors, and CMDB types retain their parent-child relationships. This gives support leaders, IT managers, and engineers a single source of truth without losing the structure they already rely on.
Features
Relationship Preservation: Automatically maps SysAid records to DevRev objects, maintaining links between requesters, assignees, groups, and companies.
Comprehensive Data Migration: Transfers tickets, users, and group memberships without requiring manual exports or rework.
Asset & CMDB Integration: Imports the complete asset inventory and CMDB hierarchy, including serial numbers and operational metadata.
Knowledge Transfer: Migrates the service catalog and knowledge base articles while preserving author attribution and content.
Automated Sync Management: Handles pagination, rate limits, and session refreshes to ensure large datasets transfer without manual intervention.