Automatically detects and tags duplicate email tickets that originate from different email senders. This snap-in analyzes incoming email tickets by comparing their title and content against recent tickets from the last 1.5 hours, ensuring that only tickets from different senders are flagged as duplicates while allowing continuation of conversations from the same sender.

## Features

- **Intelligent Duplicate Detection**

Performs case-insensitive comparison of ticket titles and content against recent tickets to identify potential duplicates with high accuracy.

- **Cross-Sender Analysis**

Distinguishes between duplicate tickets from different senders (tagged as duplicates) and continuation messages from the same sender (not tagged).

- **Automated Tagging**

Automatically applies the \`duplicate-email-ticket\` tag to identified duplicate tickets for easy filtering and management.

- **Time-Based Filtering**

Compares against tickets created within the last 1.5 hours to focus on recent duplicates while avoiding false positives from older, similar tickets.

## Installation

1. Add the node in the workflow after a ticket created trigger.
2. Setup an if-else node to filter for email tickets only after the trigger node.

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DevRev Marketplace

Duplicate Email Tickets Tagger

Intelligently compares ticket titles and content against recent submissions from the past 1.5 hours, identifying when the same issue is reported by multiple email addresses.