The Dynamic Ticket Closure Reminder snap-in transforms static, manual follow-up processes into intelligent, configurable automation that adapts to different customer communication patterns while ensuring no ticket falls through the cracks.

## Features

- **Dynamic Multi-Step Reminders**

Configure unlimited reminder sequences with custom messages and incremental delays, allowing personalized communication escalation paths for different customer types or ticket priorities.

- **Intelligent Scheduling**

Each reminder is scheduled relative to the previous one, creating natural conversation flow rather than rigid time-based intervals that ignore customer interaction patterns.

- **Timeline Integration**

Automatically posts reminder messages directly to ticket timelines, maintaining complete communication history and ensuring transparency for support agents.

- **Stage-Based Activation**

Triggers automatically when tickets enter "awaiting customer response" stage and provides bypass mechanisms for special cases requiring manual handling.

- **Automated Resolution**

Intelligently closes unresponsive tickets after the final reminder period, preventing indefinite accumulation of stale tickets while maintaining configurable resolution stages.

## Installation

1. Add the Dynamic Customer Ticket Closure Reminder snap-in from the DevRev Marketplace.
2. Configure your reminder sequences, delays, and target stages in the snap-in settings.

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DevRev Marketplace

Dynamic Ticket Closure Reminder

Automates customer follow-up with configurable multi-step reminders at incremental delays. Sends timeline notifications, applies tags, and auto-resolves tickets when customers don't respond.