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The ticket immutable snap-in allows tickets to be automatically marked as immutable, after which no further changes can be made. Once configured, users can define the number of days a ticket remains in a *Closed* state before it becomes immutable, excluding tickets in the *Accepted* stage.

## Features

Users need to specify the duration (in days) a ticket remains in the closed state before it transitions to immutable status.

- **Automatic freezing of tickets**

Regardless of the specific stage within the *closed* state (except *Accepted*), the ticket will become immutable after the configured timeframe. By default, the period is set to 365 days, but it can be set between 1 and 365.

- **Automatic follow-up creation**

If a customer responds to an immutable ticket, a follow-up ticket is automatically created.

Note: The tickets automatically becomes archived post 180 days after becoming immutable. The AirSync tickets are exempted to be set as immutable.

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DevRev Marketplace

Ticket Immutability

Automatically makes closed tickets immutable after a defined period, ensuring streamlined management and seamless follow-ups for customer responses.