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Import all your Freshdesk Knowledge Base to DevRev.

Seamlessly migrate your entire Freshdesk Knowledge Base into DevRev. This integration ensures that your content, structure, and user permissions are accurately preserved.

## Features

- **Comprehensive Article Migration**

Effortlessly import all articles, folders, and categories from Freshdesk into the DevRev Knowledge Base. Maintain the original organization and hierarchy to ensure users can easily navigate the imported content.

- **Attachment Transfer**\
All associated attachments are imported alongside their respective articles, ensuring no critical files are lost during migration.

- **Agent and Permission Mapping**\
Automatically import all agents along with their assigned permissions. Access levels for each Knowledge Base article are preserved, ensuring a secure and accurate transfer of responsibilities.

## Installation

For detailed installation and configuration instructions, refer to the [snap-in documentation](https://devrev.ai/docs/integrations/freshdesk-articles).

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DevRev Marketplace

Freshdesk Articles

Migrate your entire Freshdesk Knowledge Base—including articles, attachments, folders, categories, and agent permissions—into DevRev while preserving the original structure and access controls.