Import all your Freshdesk Knowledge Base to DevRev.

Seamlessly migrate your entire Freshdesk Knowledge Base into DevRev. This integration ensures that your content, structure, and user permissions are accurately preserved.

Features

• Comprehensive Article Migration

Effortlessly import all articles, folders, and categories from Freshdesk into the DevRev Knowledge Base. Maintain the original organization and hierarchy to ensure users can easily navigate the imported content.

• Attachment Transfer
  All associated attachments are imported alongside their respective articles, ensuring no critical files are lost during migration.

• Agent and Permission Mapping
  Automatically import all agents along with their assigned permissions. Access levels for each Knowledge Base article are preserved, ensuring a secure and accurate transfer of responsibilities.

Installation

For detailed installation and configuration instructions, refer to the snap-in documentation.