The Freshdesk Airdrop Snap-in simplifies the process of leveraging Freshdesk tickets to enhance DevRev Support.

Features

• Import

Enables a one-time transfer of Freshdesk tickets to DevRev.

• Sync to DevRev

Re-synchronizes an import to incorporate new entries or updates to previously imported Freshdesk records.

• Sync to Freshdesk

Updates modifications made in DevRev to the connected Freshdesk workspace and synchronizes new DevRev work items back to Freshdesk.

Installation

For detailed installation and configuration instructions, refer to the Freshdesk Airdrop snap-in documentation.