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freshdesk-import
Freshdesk (Historical Ticket Import)
by DevRev
Categories
Import
Integration
Resources
Developer websiteDocumentation

The Freshdesk (Historical Ticket Import) Snap-in allows you to import tickets from your Freshdesk account based on a specified date range. It uses Freshdesk's Export Account Data API, which triggers a background job on Freshdesk’s servers. The snap-in periodically polls for the job status until it completes. By leveraging this export mechanism instead of making individual API calls for each ticket, the snap-in significantly reduces API usage, helping you avoid rate limits and ensuring that other Freshdesk automations remain unaffected.

Features

  • Import Historical Tickets
    Enables a one-time transfer of Freshdesk tickets to DevRev.

  • Select Date Range for the Import
    You can choose a date range for which you want to import the tickets.

Installation

For detailed installation and configuration instructions, refer to the Freshdesk snap-in documentation.