The Freshdesk (Historical Ticket Import) Snap-in allows you to import tickets from your Freshdesk account based on a specified date range. It uses Freshdesk's Export Account Data API, which triggers a background job on Freshdesk’s servers. The snap-in periodically polls for the job status until it completes. By leveraging this export mechanism instead of making individual API calls for each ticket, the snap-in significantly reduces API usage, helping you avoid rate limits and ensuring that other Freshdesk automations remain unaffected.

Features

• Import Historical Tickets
  Enables a one-time transfer of Freshdesk tickets to DevRev.

• Select Date Range for the Import
  You can choose a date range for which you want to import the tickets.

• Provide one or more ticket types to exclude
  You can specify one or more ticket types that you do not want to import for the specified date range.

Installation

For detailed installation and configuration instructions, refer to the Freshdesk snap-in documentation.