The Freshdesk (Historical Ticket Import) Snap-in allows you to import tickets from your Freshdesk account based on a specified date range. It uses Freshdesk's Export Account Data API, which triggers a background job on Freshdesk’s servers. The snap-in periodically polls for the job status until it completes. By leveraging this export mechanism instead of making individual API calls for each ticket, the snap-in significantly reduces API usage, helping you avoid rate limits and ensuring that other Freshdesk automations remain unaffected.

## Features

- **Import Historical Tickets**\
Enables a one-time transfer of Freshdesk tickets to DevRev.

- **Select Date Range for the Import**\
You can choose a date range for which you want to import the tickets.

- **Provide one or more ticket types to exclude**\
You can specify one or more ticket types that you do not want to import for the specified date range.

## Installation

For detailed installation and configuration instructions, refer to the [Freshdesk snap-in documentation](https://devrev.ai/docs/integrations/freshdesk-historical-tickets).

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Freshdesk (Historical Ticket Import)

Import historical tickets from Freshdesk by date range using a method that avoids API rate limits and ensures smooth integration with DevRev.