The Helpshift Snap-in will enable seamless data import from customer support and messaging workflows into your application. By integrating this add-on, users will be able to sync support tickets, customer interactions, and message histories directly into your platform for improved customer service and issue resolution.

Features

• Automated Support Ticket & Interaction Import

Support tickets, customer messages, and resolution histories from Helpshift will be automatically imported into your application, providing a comprehensive view of all customer interactions.

• Integration with Existing CRM & Helpdesk Systems

Imported support data will be mapped to your platform’s CRM or helpdesk systems, ensuring smooth synchronization with ongoing customer service workflows.

• Customizable Ticket & Message Mapping

Users will be able to define how Helpshift’s ticket attributes, tags, and message content correspond to fields in your application, ensuring effective organization of support data.

• Real-Time Syncing for Customer Support Updates

Any new support tickets, responses, or customer interactions in Helpshift will be reflected in your platform, enabling faster responses and better customer service.