The Intercom Airdrop makes it easy to import and continuously sync key objects—such as conversations, contacts, companies, and articles. Once imported, your Intercom content becomes searchable by DevRev’s AI engine, helping you surface insights from past interactions, shared knowledge, and historical context exactly when you need them.

Features

• Import
  Import conversations, contacts, companies, articles, tags, and more from Intercom to lay the foundation for AI-powered workflows in DevRev.

• Sync to DevRev
  Keep your DevRev workspace in sync with Intercom by pulling in newly created or updated items such as conversations, comments, or contacts. Syncs can be run manually or scheduled automatically.

• AI-Driven Answers
  Enable DevRev AI to draw from your imported Intercom data to deliver faster, more relevant answers during customer interactions and internal collaboration.

• Custom Import Options
  Select from predefined sync units—such as recent 3-month or 6-month data, articles only, or full imports—tailored to your business needs.

• Periodic Sync
  Set up recurring syncs to ensure your DevRev workspace remains updated with new Intercom data. Hourly syncs ensure your support history evolves in real time.

Installation

For detailed installation and configuration instructions, refer to the Intercom Airdrop documentation.