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Track Issue Operation Level Agreements with customizable timer controls that start, pause, and stop based on specific issue stages.

## Features

- **Customizable OLA Tracking**

Define which issue stages trigger timer actions for accurate resolution time measurement.



- **Built-in Resolution Metric**

Use the pre-configured "Issue Resolution Time" metric for OLA creation and reporting.



## Installation

For detailed installation and configuration instructions, refer to the \[Ola Metric on Issues snap-in documentation\](<https://devrev.ai/docs/product/ola#defining-ola-metrics>).

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OLA Metrics On Issues

The OLA Tracking snap-in enables customizable tracking of Issue Operation Level Agreements (OLAs) using configurable timers that start, pause, or stop based on defined issue stages.