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Track Issue Operation Level Agreements (OLA) with customizable timer controls that start, pause, and stop based on specific issue stages.

## Features

- **Customizable OLA Tracking**

Define which issue stages trigger timer actions for accurate resolution time measurement.

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- **Built-in Resolution Metric**

Use the pre-configured "Issue Resolution Time" metric for OLA creation and reporting.

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Operation Level Agreements Metrics on Issues

This snap-in enables customizable tracking of Issue Operation Level Agreements (OLAs) using configurable timers that start, pause, or stop based on defined issue stages.