Track Issue OLAs with customizable timer controls that start, pause, and stop based on specific issue stages.

Features

• Customizable OLA Tracking Define which issue stages trigger timer actions for accurate resolution time measurement.
• Built-in Resolution Metric Use the pre-configured "Issue Resolution Time" metric for OLA creation and reporting.

Installation

For detailed installation and configuration instructions, refer to the [Ola Metric on Issues snap-in documentation](https://devrev.ai/docs/product/ola#defining-ola-metrics).