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Track Issue Operation Level Agreement's  with customisable timer controls that start, pause, and stop based on specific issue stages.

## Features

- **Customisable OLA Tracking**

Define which issue stages trigger timer actions for accurate resolution time measurement.

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- **Built-in Resolution Metric**

Use the pre-configured "Issue Resolution Time" metric for OLA creation and reporting.

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## Installation

For detailed installation and configuration instructions, refer to the \[Ola Metric on Issues snap-in documentation\](<https://devrev.ai/docs/product/ola#defining-ola-metrics>).

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OLA Metrics On Issues

The OLA Tracking Snap-in enables customisable tracking of Issue Operation Level Agreements (OLAs) using configurable timers that start, pause, or stop based on defined issue stages.