Enable Slack users to reduce context switching and interact with DevRev from within Slack. Create DevRev tickets from Slack conversations and keep your customers up to date.

Features

Connect with Slack and ensure your customer or internal conversations are always in sync with DevRev tickets.

Conversation tracking

With conversation tracking, you can track your Slack conversations with customers and the resulting tickets so you don't lose context. Keep the conversation going in Slack or DevRev and never miss an update.

Create tickets

Use the ⋮ actions menu to create a ticket from an existing Slack conversation. When you use this action, your ticket will contain a link back to the Slack conversations.

Preview record

Slack shows a title, description, status, and owner preview any time you post a DevRev URL.

Ticket updates

Updates on DevRev tickets can be posted in Slack, so conversations are in sync. If you have customer conversations over Slack, then this automation enables automatic status updates.

Personal view of tickets

With /devrev view ticket ID or issue ID, the user can display a preview of the work items. This view is private to the user who uses this command and is not available for everyone on the Slack channel or direct message.

Share ticket

With /devrev show ticket ID or issue ID, the user can display a preview of the work items to everyone in that channel or direct message.

Installation

For detailed installation and configuration instructions, refer to the Slack documentation.