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The sentiment evaluator snap-in uses advanced sentiment analysis algorithms to evaluate the customer sentiment of every resolved conversation and classify it into one of the following categories:
* Delighted
* Happy
* Neutral
* Unhappy
* Frustrated

Additionally, it provides a concise justification for its analysis, empowering customer experience engineers with actionable insights into customer sentiment.

>Note: The sentiment evaluator snap-in is only available for the dev users.

## How it works

Once a conversation is resolved, the sentiment evaluator snap-in analyzes the customer messages, catching nuanced emotional cues, and categorizes the sentiment accordingly.

## Features

- **Immediate analysis**

It provides fast and accurate sentiment analysis once a ticket is resolved.

- **Sentiment breakdown**

It doesn't just classify sentiments, it also provides a clear justification for its analysis, helping you understand your customers better.

- **Cross-platform compatibility**

It can analyze customer interactions via email, PLuG, Slack, or any other medium.

- **High accuracy**

It minimizes errors by only assigning sentiments when it has high confidence.

## Installation

For detailed installation and configuration instructions, refer to the [Sentiment evaluator documentation](https://devrev.ai/docs/automations/sentiment-evaluator).


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DevRev Marketplace

Sentiment Evaluator

Evaluate the sentiment of every resolved conversation and provide a brief justification, classifying them into one of five categories: `frustrated`, `unhappy`, `neutral`, `happy` or `delighted`.