The sentiment evaluator snap-in uses advanced sentiment analysis algorithms to evaluate the customer sentiment of every resolved conversation and classify it into one of the following categories:
Additionally, it provides a concise justification for its analysis, empowering customer experience engineers with actionable insights into customer sentiment.
Note: The sentiment evaluator snap-in is only available for the dev users.
How it works
Once a conversation is resolved, the sentiment evaluator snap-in analyzes the customer messages, catching nuanced emotional cues, and categorizes the sentiment accordingly.
- Immediate analysis
It provides fast and accurate sentiment analysis once a ticket is resolved.
- Sentiment breakdown
It doesn't just classify sentiments, it also provides a clear justification for its analysis, helping you understand your customers better.
- Cross-platform compatibility
It can analyze customer interactions via email, PLuG, Slack, or any other medium.
- High accuracy
It minimizes errors by only assigning sentiments when it has high confidence.
For detailed installation and configuration instructions, refer to the Sentiment evaluator documentation.