Features

- **Import**

Import your ServiceNow knowledgeable articles to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**

Keep your knowledge base up-to-date by syncing newly added or updated articles since the last import. You can manage this process manually or automate it for seamless, scheduled updates.

- **AI-Driven Answers**

Enable AI to leverage your imported ServiceNow KB articles to provide more accurate, context-aware responses to customer queries.

- **Periodic Sync**

Schedule recurring synchronizations to automatically pull in new articles and updates, ensuring your DevRev knowledge base stays fresh and complete.\
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Installation

For detailed installation and configuration instructions, refer to the [ServiceNow KB documentation](https://devrev.ai/docs/integrations/servicenow-kb).

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ServiceNow KB

This integration seamlessly imports ServiceNow articles into DevRev and makes them searchable by AI while respecting permissions.