Features

• Import

Import your ServiceNow knowledgeable articles to lay the foundation for AI-powered search within DevRev.

• Sync to DevRev

Keep your knowledge base up-to-date by syncing newly added or updated articles since the last import. You can manage this process manually or automate it for seamless, scheduled updates.

• AI-Driven Answers

Enable AI to leverage your imported ServiceNow KB articles to provide more accurate, context-aware responses to customer queries.

• Periodic Sync

Schedule recurring synchronizations to automatically pull in new articles and updates, ensuring your DevRev knowledge base stays fresh and complete.

Installation

For detailed installation and configuration instructions, refer to the ServiceNow KB documentation.