Browse Snap-ins
servicenow-kb
ServiceNow Knowledge Base
by DevRev
Categories
Import
Resources
Developer websiteDocumentation

Sync ServiceNow Knowledge Base content into DevRev to centralize articles, categories, and author information. Supports both extraction and loading so you can keep your knowledge base aligned with DevRev.

Features

  • Article sync

Syncs knowledge articles including title, content, description, and metadata such as display number, language, and URL into DevRev.

  • Knowledge base structure

Preserves knowledge bases, categories, and tags so hierarchy and organization from ServiceNow are maintained in DevRev.

  • User and author mapping

Maps ServiceNow users and authors to DevRev, so you can see who created or owns each article.