banner.webp

# Spam Shield snap-in

The spam shield snap-in is a sophisticated tool designed to analyze the first customer message and determine whether a ticket or conversation is spam. It uses advanced algorithms to identify patterns indicative of spam content, ensuring that customer support teams can focus their efforts on genuine customer interactions.

## How it works

Once a ticket or conversation is created, the spam shield snap-in analyzes the customer message that created the conversation or ticket for spam indicators, such as marketing content, meaningless words or phrases, or out-of-office messages. It then flags the conversation or tickets as spam if it meets the predefined criteria.

## Features

- **User-controlled spam management**: Users can select the option whether to directly mark a conversation or ticket as spam or to provide a suggestion, allowing for a more nuanced approach to spam management.

- **Efficient spam detection**: The snap-in swiftly detects and flags spam messages, reducing the time spent by support agents on spammy conversations.

- **Cross-Channel Compatibility**:  It can analyze customer messages from various channels, providing comprehensive spam management across all customer touchpoints.


DevRev.svg

DevRev Marketplace

Spam Shield

The spam shield snap-in detects and flags spam messages across multiple channels, allowing support teams to focus on genuine customer interactions.