The Ticket approval workflow enables support agents to request approvals from stakeholders directly within support tickets. This streamlined solution provides a simple interface for initiating requests, tracking status, and maintaining audit records—automating the approval process to ensure tickets receive necessary authorizations before proceeding.

## Features

**Request initiation**
- Trigger approval requests using intuitive slash commands without leaving the ticket interface.
- Reduce training requirements and user errors through simplified command structure.

**Multi-stakeholder Selection**
- Target specific internal and external approvers with `@mentions`.
- Support complex organizational hierarchies by routing requests to individuals based on expertise or authority.

**Status Tracking**
- Monitor approval progress in real-time with automatic status updates.
- Create an auditable trail of approval activities for compliance and process improvement.

**Notification System**
- Alert approvers via email and platform notifications to prevent missed requests.
- Allow customizable alert preferences to balance awareness with notification fatigue.

**Approval History**
- Document all approval actions with timestamps and user information.
- Enable management to identify bottlenecks and implement targeted workflow improvements.

For more details, refer to the [Ticket Approval Workflow](https://devrev.ai/docs/automations/ticket-approval-workflow) page.

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Ticket Approval Workflow

A streamlined ticket-based approval workflow that connects support agents with customers and internal teams for efficient decision-making