# Ticket linked issues comment sync

The Ticket linked issues comment sync snap-in enhances collaboration between support and engineering teams by automatically synchronizing comments between linked tickets and issues in DevRev. When a comment is added to a ticket, it is replicated to all linked issues, ensuring all stakeholders have access to the same information.

## Features

- **Ticket-to-issue comment synchronization**: Comments from tickets are automatically replicated to all linked issues, maintaining context and ensuring engineering teams have access to the same information without manual duplication.

- **Context preservation**: Each synchronized comment includes a prefix indicating the original author and source ticket (for example, "Posted by _user_handle_ from _TICKET-ID_"), ensuring transparency about the comment's origin.

- **Organized comment threads**: Maintains separate threads for internal discussions and customer messages, improving readability and preventing comment duplication.

- **Attachment support**: File attachments in comments are preserved during synchronization, ensuring complete context transfer including visual and document references.

- **Automatic schema management**: Creates and manages necessary custom fields for tracking comment relationships via app fragments for seamless integration.

- **Flexible comment structure**: Configurable options to display synchronized comments either in a threaded structure or flat structure, based on team preferences.

## Installation

For detailed configuration instructions, refer to the [Ticket Linked Issues Comment Sync documentation](https://devrev.ai/docs/automations/ticket-linked-issues-comment-sync).


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Ticket Linked Issues Comment Sync

Automate the syncing of comments from tickets to linked issues.