The Reported By Enricher snap-in updates the Reported By field on ticket creation when an email is entered in a custom field. It checks if the email belongs to an existing customer in the configured account. If it does, it assigns the Reported By field to that customer; if not, it creates a new customer with the email and assigns the field to the new customer.

Features

• New customer creation:

If the email isn't linked to a customer in the account, the snap-in creates and associates a new customer with the configured account. If it's linked to another account, it still creates a new customer and connects it to the configured account.

• Update reported by:

Once the customer is created or identified, the snap-in updates the Reported By field with that customer.

• Add ticket creator to reported by:

The snap-in adds the ticket creator to the Reported By field along with the other customer.

Installation

For detailed installation and configuration instructions, refer to the Reported By Enricher snap-in documentation.