
The Reported By Enricher snap-in updates the **Reported By** field on ticket creation when an email is entered in a custom field. It checks if the email belongs to an existing customer in the configured account. If it does, it assigns the **Reported By** field to that customer; if not, it creates a new customer with the email and assigns the field to the new customer.

## Features

- **New customer creation**:

If the email isn't linked to a customer in the account, the snap-in creates and associates a new customer with the configured account. If it's linked to another account, it still creates a new customer and connects it to the configured account.

- **Update reported by**:

Once the customer is created or identified, the snap-in updates the **Reported By** field with that customer.

- **Add ticket creator to reported by**:

The snap-in adds the ticket creator to the **Reported By** field along with the other customer.

## Installation

For detailed installation and configuration instructions, refer to the [Reported By Enricher snap-in documentation](https://docs.devrev.ai/automations/ticket-reported-by).


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Reported By Enricher

Enriches the Reported By field with customer or creates a new customer if the email is not a customer of the account.