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Work Duration
by DevRev

Work Duration for issues and tickets

This snap-in adds a new attribute to tickets and issues which automatically calculates the work duration for that item when it is closed (time elapsed from creation to closure). The duration can be shown in hours or days.


  • Create Work Duration custom field

Upon snap-in installation, a custom field for Work Duration is created for ticket and issue objects.

  • Automatically calculate Work Duration

When an issue or ticket is closed, the work duration attribute is automatically added, displaying the time elapsed from creation to closure for that work item. The snap-in can be configured to display the work duration in hours or days. If the work item is reopened, the work duration attribute is removed and will be readded once the item is closed again.


For detailed installation and configuration instructions, refer to the Work Duration documentation.