This snap-in functions as an integration with Zendesk, the support platform. It retrieves existing links created between Zendesk tickets and Jira work items and creates a link between DevRev tickets and issues if both the external items have been imported into DevRev.

How it works

The snap-in runs on a timed schedule and incrementally creates links between DevRev tickets and issues. During each scheduled run, the snap-in queries Zendesk for links between tickets in their platform and Jira work items, syncing this relationship into DevRev by creating a Dependent on link between the objects in the app.

Both the Zendesk ticket and the Jira item must have been imported into DevRev via Airdrop. This snap-in does not import tickets or issues, it only creates the links between them that exist on the external platforms.

Features

• Connect your Zendesk instance to your DevRev organization.

• The automation runs on a schedule and automatically creates Dependent on links between the ticket imported from Zendesk and the issue imported from Jira.

Installation

This snap-in requires only a Zendesk connection to be set up within the organization to function. The same connection used for Airdrop imports can be utilized.