The Zoho SalesIQ Snap-in will enable seamless data import from live chat and customer engagement workflows into your application. By integrating this add-on, users will be able to sync live chat interactions, visitor data, chat transcripts, and engagement metrics directly into your platform for enhanced customer support and sales interactions.

Features

• Automated Chat & Visitor Data Import

Visitor details, chat logs, and engagement metrics from Zoho SalesIQ will be automatically imported into your application, providing real-time access to customer interactions and behavior.

• Integration with Existing CRM & Support Systems

Imported chat and engagement data will be mapped to your platform’s CRM, customer support, or sales tools, ensuring smooth synchronization with customer profiles and ongoing support cases.

• Customizable Visitor & Engagement Data Mapping

Users will be able to define how Zoho SalesIQ’s visitor data, chat transcripts, and engagement scores align with fields in your application, enabling more effective follow-ups and reporting.

• Real-Time Syncing for Chat & Support Updates

Any new chat interactions, visitor activity, or support updates in Zoho SalesIQ will be reflected in your platform, ensuring up-to-date insights into customer engagement.