The Jira Airdrop Snap-in enables you to keep track of your work no matter where it happens. You can migrate issues and users for an easier onboarding experience or sync Jira issues so you can leverage both systems.

## How it works

Jira Airdrop provides various options for importing and synchronizing issues and users from Jira. Whether you need to import one project or multiple, choose between one-way sync from Jira to DevRev or bi-directional to keep both systems in sync.

## Features

**Recipe mapping**

Recipe mapping ensures no critical Jira fields, even custom ones, are overlooked. You can select what to migrate and let our recommendations guide you on how to optimize the migration process for your Jira projects.

**Import**

The import feature allows for a one-time bulk migration of a Jira project. It utilizes recipe mapping, ensuring you bring over only what's essential and leave unnecessary data behind.

**Sync to DevRev**

Using the sync to DevRev functionality, you can re-synchronize a prior import to incorporate any new issues or modifications to previously imported items from a Jira project.

**Sync to Jira**

The sync to Jira functionality enables you to update modifications made in DevRev to Jira projects that were previously imported. Additionally, you can synchronize new work items created in DevRev to Jira.

## Installation

For detailed installation and configuration instructions, refer to the [Jira Airdrop documentation](https://docs.devrev.ai/integrations/jira).


jira.svg

DevRev Marketplace

Jira

Bidirectional sync to coexist delightfully with Jira, and transition to DevRev at your own pace.

The Zendesk Airdrop Snap-in simplifies importing contacts, tickets, and users from Zendesk into DevRev. It enables you to review customer support data or link customer tickets to DevRev's build app to streamline development and review processes. You can also keep your Zendesk tickets and DevRev tickets in sync, allowing you to work out of DevRev seamlessly.

## Features

**Import**

A one-time import enables you to quickly transfer essential contacts, tickets, and user information from Zendesk to DevRev, sparing you manual data entry across multiple systems, and ultimately saving time and effort.

**Sync to DevRev**

The sync to DevRev enables you to synchronize new items and updates since the last import, ensuring that your DevRev data remains current without the need for frequent manual imports.

**Sync to Zendesk**

The sync to Zendesk feature allows you to apply modifications made in DevRev to previously imported Zendesk items. You also have the option to create new items in DevRev for synchronization with Zendesk.

## Installation

For detailed installation and configuration instructions, refer to the [Zendesk Airdrop documentation](https://devrev.ai/docs/integrations/zendesk).


zendesk.svg

Zendesk

Get started with DevRev support or build with real data from Zendesk.

The Salesforce Airdrop Snap-in simplifies importing accounts, cases, and users from Salesforce into DevRev, offering comprehensive customer insights. This data empowers you to prioritize development efforts and enhance customer support. Additionally, it enables seamless workflow by synchronizing Salesforce cases and DevRev tickets, allowing you to work efficiently within DevRev.

## Features

**Import**

A one-time import streamlines the process of importing all relevant accounts, cases, and user data from Salesforce into DevRev. Eliminating manual data entry across multiple systems saves you time and effort.

**Sync to DevRev**

The sync to DevRev enables you to synchronize new items and updates since the last import, ensuring that your DevRev data remains current without the need for frequent manual imports.

**Sync to Salesforce**

The sync to Salesforce feature allows you to apply modifications made in DevRev to previously imported Salesforce items. You also have the option to create new items in DevRev for synchronization with Salesforce.

## Getting Started

For detailed installation and configuration instructions, refer to the  [Salesforce Airdrop documentation](https://docs.devrev.ai/integrations/salesforce).


salesforce.svg

Salesforce

Import your Salesforce accounts, cases and users.

The HubSpot Airdrop Snap-in simplifies the process of leveraging HubSpot customer records to enhance [DevRev Support](https://devrev.ai/support).

## Features

**Import**

The import feature enables a one-time transfer of HubSpot companies and contacts.

**Sync to DevRev**

Using Sync to DevRev, you can re-synchronize a prior import to incorporate any new entries or updates to previously imported HubSpot records.

## **Installation**

For detailed installation and configuration instructions, refer to the [Hubspot Airdrop documentation](https://devrev.ai/docs/integrations/hubspot).


hubspot.svg

HubSpot

Leverage your existing HubSpot customer records via DevRev.

The ClickUp Airdrop snap-in provides a seamless way to transfer your tasks from ClickUp to DevRev, either as tickets in [DevRev Support](https://devrev.ai/support) or issues in [DevRev Build](https://devrev.ai/build).

## Features

**Import**

The import feature enables a one-time bulk transfer of ClickUp tasks, users, tags, and task comments into DevRev.

**Sync to DevRev**

Using Sync to DevRev, you can re-synchronize an import to incorporate any new entries or updates to previously imported ClickUp records.

## **Installation**
Once you click on **Install**, navigate to the **Imports** page and start the **Import**. 
For detailed installation and configuration instructions, refer to the [ClickUp Airdrop documentation](https://docs.devrev.ai/integrations/clickup).


Clickup.svg

ClickUp

# GitBook Airdrop

Seamlessly import your articles from GitBook to DevRev.

## Features

**Import**

The import feature enables a one-time bulk transfer of GitBook collections, spaces, and pages into DevRev. Collections and spaces are imported as directories, and pages are imported as articles.

**Sync to DevRev**

Using Sync to DevRev, you can re-synchronize an import to incorporate any new entries or updates to previously imported GitBook records.

## **Installation**

For detailed installation and configuration instructions, refer to the [GitBook Airdrop Documentation](https://devrev.ai/docs/integrations/gitbook).


GitBook.svg

GitBook

Seamlessly import your articles from GitBook.

Seamlessly import your documents from Paligo to DevRev.

## Features

- **Import**  

  The import feature enables a one-time bulk transfer of Paligo folders and documents into DevRev. Folders are imported as collections, and documents are imported as articles.
- **Sync to DevRev**  

  Using Sync to DevRev, you can re-synchronize an import to incorporate any new entries or updates to previously imported Paligo records.

## Installation

For detailed installation and configuration instructions, refer to the  [**Paligo Airdrop Documentation**](https://devrev.ai/docs/integrations/paligo).

Paligo.svg

Paligo

Seamlessly import your documents from Paligo.

Bring your Confluence Data Center pages into DevRev to enable AI-driven search across your documentation. Once imported, these pages become discoverable by DevRev’s AI to help answer customer and internal queries more accurately and efficiently.

## Features

- **Bulk Import**\
  Import your Confluence Data Center pages in bulk to seed DevRev’s AI knowledge base.

- **Sync to DevRev**\
  Keep your documentation up to date by syncing newly added or updated pages from Confluence Data Center. Automate the process or manage it manually.

- **AI-Driven Answers**\
  Enable DevRev AI to use your imported pages for generating accurate, contextual responses.

- **Scheduled Sync**\
  Set up periodic syncs to ensure the latest updates from Confluence Data Center are always reflected in DevRev.

## Installation

For detailed installation and configuration instructions, refer to [Confluence Datacenter documentation](https://devrev.ai/docs/integrations/confluence-datacenter).

Confluence.svg

Confluence Datacenter

Sync your Confluence DC pages with DevRev to power AI-driven answers, and keep your knowledge base current.

The ServiceNow connects your ServiceNow ITSM and CSM data with DevRev's customer platform.

## Features

- **Import**

  Import ServiceNow records, incidents, tasks, and customer data into DevRev with a single operation.

  &nbsp;
- **Sync to DevRev**

  Keep your DevRev environment current with updates from ServiceNow. Any changes made in ServiceNow automatically appear in DevRev, giving your teams access to the most recent information.

  &nbsp;
- **Sync to ServiceNow**

  Maintain two-way data flow with Sync to ServiceNow. Updates made in DevRev transfer back to ServiceNow, preserving your existing workflows while adding DevRev's capabilities.

  &nbsp;
- **Enhanced AI Capabilities**

  Once in DevRev, your ServiceNow data powers AI-driven enterprise search, intelligent clustering, and advanced analytics - transforming your service data into actionable insights.

servicenow.svg

ServiceNow

Sync ServiceNow incidents, tasks, and customer data with DevRev for two-way updates, enriched AI insights, and always up-to-date service workflows.

The Zoho Projects snap-in enables you to transition from using Zoho Projects to managing your issues and tasks in DevRev.

The Zoho Projects snap-in provides various options for importing and synchronizing Zoho Projects data, including issues, tasks (with their comments), and users. The AirSync as a Service (ASaaS) lists all the available portals and projects that can be synced with DevRev by leveraging a connection via OAuth.

## Features

- **Import**

  The import allows a one-time transfer of Zoho Projects data, including issues, tasks (with their comments), and users from the selected project.

   

- **Sync to DevRev**

  The sync to DevRev feature enables you to synchronize new items and updates since the last import, ensuring that your DevRev data remains current without the need for frequent manual imports.

 

## Installation

To use Zoho Projects, click **Settings** &gt; **Imports** and select **Start Import** or **Import**. For detailed information, refer to the documentation page.

Zoho_projects.svg

Zoho Projects

Effortlessly import users, issues and tasks from Zoho Projects to DevRev.

Import your Notion pages and databases into DevRev to unlock the potential of DevRev search agent. Once imported, your Notion content becomes searchable by AI-powered search to help answer queries faster and accurately.

*Note: Due to limitations of the Notion API, imported pages and databases will be accessible to all users in your DevRev organization—regardless of their original permissions in Notion. We recommend reviewing your content before importing, as everything you bring in will be visible to everyone in your org.*

## Features

- **Import**\
  Import your Notion pages and databases to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**\
  Keep your knowledge base up to date by syncing newly selected or updated content from Notion. This process can be managed manually or automated on a schedule for seamless updates.

- **AI-Driven Answers**\
  Leverage the power of DevRev's AI-powered search to deliver more accurate, context-aware responses using your imported Notion content.

- **Periodic Sync**\
  Schedule recurring synchronizations to automatically pull in new pages added inside a selected database or page, as well as updates to previously selected pages. This ensures your DevRev knowledge base remains current and complete.

## Installation

For detailed installation and configuration instructions, refer to the [Notion AirSync documentation](https://devrev.ai/docs/integrations/notion).

notion-logo.svg

Notion

Import and Index Notion Pages and Databases for Fast, AI-Powered Search.

The Freshdesk (Historical Ticket Import) Snap-in allows you to import tickets from your Freshdesk account based on a specified date range. It uses Freshdesk's Export Account Data API, which triggers a background job on Freshdesk’s servers. The snap-in periodically polls for the job status until it completes. By leveraging this export mechanism instead of making individual API calls for each ticket, the snap-in significantly reduces API usage, helping you avoid rate limits and ensuring that other Freshdesk automations remain unaffected.

## Features

- **Import Historical Tickets**\
  Enables a one-time transfer of Freshdesk tickets to DevRev.

- **Select Date Range for the Import**\
  You can choose a date range for which you want to import the tickets.

- **Provide one or more ticket types to exclude**\
  You can specify one or more ticket types that you do not want to import for the specified date range.

## Installation

For detailed installation and configuration instructions, refer to the [Freshdesk snap-in documentation](https://devrev.ai/docs/integrations/freshdesk-historical-tickets).

freshdesk.svg

Freshdesk (Historical Ticket Import)

Import historical tickets from Freshdesk by date range using a method that avoids API rate limits and ensures smooth integration with DevRev.

This snap-in lets you bulk create custom objects from a CSV, with automatic schema detection, sample CSV generation, smart validation, and a clear results report posted back to the timeline.

## Features

- Sample CSV: Generates a ready-to-fill CSV template per selected object type.


- Smart validation: Validates required fields, types, enums, and arrays before creation.


- Unique key support: Optional unique_key field for custom object identification.


- Progress and results: Posts a summary with counts of successes/failures and a downloadable status CSV.

## Installation

1. Install and activate the snap-in.
2. In any timeline, type /upload_objects.
3. Select your custom object type.
4. Download the sample CSV and fill it with your data.
5. Upload the completed CSV and click "Process Objects."

Note: If unique_key is not required, remove the column from the CSV.

devrev.svg

Import Custom Objects

Bulk upload custom objects from CSV with schema-aware validation, error reporting, and progress summaries—powered by DevRev SnapKit and the Beta SDK.

The GitHub Issues AirSync Snap-in enables you to transition from using GitHub issues to managing them in DevRev. After your issues are integrated into DevRev, the GitHub Snap-in allows you to receive ongoing GitHub events and harness smart automation.

## How it works

GitHub Issues AirSync provides various options for importing and synchronizing GitHub issues and users. You can import a single repository or as many as needed and choose between a one-time import or a continuous one-way sync or a continuous two-way sync.

## Features

- **Import**\
  The basic import allows a one-time transfer of GitHub issues and users from one or multiple repositories.
- **Sync to DevRev**

  The sync to DevRev enables you to synchronize new items and updates since the last import, ensuring that your DevRev data remains current without the need for frequent manual imports.
- **Sync to GitHub**

  The sync to GitHub feature enables changes made in DevRev to be reflected back in GitHub, ensuring complete synchronization between both platforms and allowing teams to work in their preferred environment.

## Installation

For detailed installation and configuration instructions, refer to the [GitHub Issues AirSync documentation](https://devrev.ai/docs/integrations/github-airdrop).

github.svg

GitHub Issues

Import or sync GitHub issues and users for a seamless DevRev onboarding experience.

Features

- **Import**

Import your ServiceNow knowledgeable articles to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**

Keep your knowledge base up-to-date by syncing newly added or updated articles since the last import. You can manage this process manually or automate it for seamless, scheduled updates.

- **AI-Driven Answers**

Enable AI to leverage your imported ServiceNow KB articles to provide more accurate, context-aware responses to customer queries.

- **Periodic Sync**

Schedule recurring synchronizations to automatically pull in new articles and updates, ensuring your DevRev knowledge base stays fresh and complete.\
\
Installation

For detailed installation and configuration instructions, refer to the [ServiceNow KB documentation](https://devrev.ai/docs/integrations/servicenow-kb).

ServiceNow.svg

ServiceNow KB

This integration seamlessly imports ServiceNow articles into DevRev and makes them searchable by AI while respecting permissions.

Bring your Microsoft Teams conversations into DevRev to unlock fast, AI-powered search. Once imported, your messages become searchable through DevRev’s AI engine, helping you surface answers from team discussions, private conversations, and shared knowledge—right when you need them.

## Features

- **Import**\
  Import messages from Microsoft Teams channels to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**\
  Keep your knowledge base up to date by syncing newly added messages or updates from Teams channels. This can be done manually or automated on a schedule.

- **AI-Driven Answers**\
  Enable AI to leverage your imported Teams conversations to provide faster, more relevant responses to your queries.

- **Periodic Sync**\
  Schedule regular synchronizations to ensure that new messages and updates in Teams channels are continuously reflected in your DevRev knowledge base.

## Installation

For detailed installation and configuration instructions, refer to the [Microsoft Teams Integration documentation](https://docs.devrev.ai/integrations/ms-teams).

microsoft-teams.svg

MS Teams

DevRev integration to import and sync conversations from Microsoft Teams channels, turning them into a searchable knowledge base.

The Jira Service Management Airdrop Snap-in enables you to import your service desks from Jira Service Management into DevRev. You can migrate issues, users, customers, and more for an easier onboarding experience. Import one project or multiple from Jira Service Management to DevRev.

## Features

- **Recipe mapping**

  Recipe mapping ensures no critical Jira Service Management fields, even custom ones, are overlooked. You can select what to migrate and let our recommendations guide you on how to optimize the migration process for your Jira Service Management projects.

- **Import**

  The import feature allows for a one-time bulk migration of a Jira Service Management project. It utilizes recipe mapping, ensuring you bring over only what's essential and leave unnecessary data behind.

- **Sync to DevRev**

  Using the sync to DevRev functionality, you can re-synchronize a prior import to incorporate any new issues or modifications to previously imported items from a Jira Service Management project.

## Installation

For detailed installation and configuration instructions, refer to the [Jira Service Management Airdrop documentation](https://docs.devrev.ai/integrations/jsm).

jira-1.svg

Jira Service Management

Import your Jira Service Management issues as DevRev tickets.

The DevRev Workspace Connector is a snap-in that enables seamless one-way import of multiple objects from one workspace into another, streamlining the onboarding process by securely replicating data at a much faster rate.

## Features

- **Import and sync objects**\
  Perform one-time imports of multiple objects between workspaces to ensure quick and efficient data replication.

- **Field mapping**\
  Automatically map fields during the import process, minimizing user intervention with predefined mappings.

- **Wide range of supported stock objects**\
  Import objects such as users, work items (tickets, issues), tags, customers, parts (products, features, capabilities, enhancements, runnables), comments, and more. Please refer to the linked documentation for the full list.

## Installation

For detailed installation and configuration instructions, refer to the [DevRev AirSync documentation](https://devrev.ai/docs/integrations/devrev-airdrop?_gl=1*1y5c8lz*_gcl_au*MzQ1OTEwNDc4LjE3NTc1OTM5NDA.*_ga*MTA0MjIzMTM3LjE3NTUwMjUxNTY.*_ga_MK3C9L001S*czE3NTk5MjM5MjgkbzI3MCRnMSR0MTc1OTkyNTQ5OSRqNDkkbDAkaDA).

devrev-adaas-icon.png

DevRev AirSync

Clones an organization’s objects and imports them into a different workspace.

Import your Linear issues into DevRev to enable seamless synchronization between both platforms. Once imported, your Linear issues become searchable and actionable within DevRev, allowing AI-powered insights and smoother collaboration across your teams.

## Features

- **Import**  

  Import your Linear issues and users from a team to establish the foundation for AI-powered tracking and collaboration within DevRev.
- **Sync to DevRev**  

  Keep your DevRev workspace up to date by syncing new issues or updates from Linear. You can manually re-sync an existing import or schedule automatic synchronizations for continuous updates.
- **Sync to SnapIns**  

  Reflect changes made in DevRev back to Linear to ensure full synchronization between both platforms. This allows teams to work seamlessly in their preferred environments without losing data consistency.

## Installation

For detailed installation and configuration instructions, refer to the [Linear Import docs](https://devrev.ai/docs/integrations/linear).

linear.svg

Linear

Sync Linear issues for a seamless DevRev onboarding experience.

The Freshdesk (Incremental sync) Snap-in allows you to sync tickets from your Freshdesk account..

## Features

- **Incrementally sync Tickets**\
  Enables near real time sync of Freshdesk tickets to DevRev.

- **Select Start Date for the Sync**\
  You can choose a start date time to sync the tickets from.

## Installation

For detailed installation and configuration instructions, refer to the [Freshdesk snap-in documentation](https://devrev.ai/docs/integrations/freshdesk-historical-tickets).

FD.svg

Freshdesk (Incremental Sync)

Incrementally sync Freshdesk tickets as they are created or updated.

The Intercom AirSync makes it easy to import and continuously sync key objects—such as conversations, contacts, companies, and articles. Once imported, your Intercom content becomes searchable by DevRev’s AI engine, helping you surface insights from past interactions, shared knowledge, and historical context exactly when you need them.

## Features

- **Import**\
  Import conversations, contacts, companies, articles, tags, and more from Intercom to lay the foundation for AI-powered workflows in DevRev.

- **Sync to DevRev**\
  Keep your DevRev workspace in sync with Intercom by pulling in newly created or updated items such as conversations, comments, or contacts. Syncs can be run manually or scheduled automatically.

- **AI-Driven Answers**\
  Enable DevRev AI to draw from your imported Intercom data to deliver faster, more relevant answers during customer interactions and internal collaboration.

- **Custom Import Options**\
  Select from predefined sync units—such as recent 3-month or 6-month data, articles only, or full imports—tailored to your business needs.

- **Periodic Sync**\
  Set up recurring syncs to ensure your DevRev workspace remains updated with new Intercom data. Hourly syncs ensure your support history evolves in real time.

## Installation

For detailed installation and configuration instructions, refer to the [Intercom AirSync documentation](https://docs.devrev.ai/integrations/intercom).

intercom-icon.svg

Intercom

Unlock AI-Powered Insights from Your Intercom Conversations.

Bring your [Monday.com](http://Monday.com) items into DevRev to enable AI-powered search and seamless collaboration. The [Monday.com](http://Monday.com) AirSync simplifies the synchronization, allowing you to import items, updates, files, and more from [Monday.com](http://Monday.com) into DevRev.

## Features

- **Import**\
  Import your [Monday.com](http://Monday.com) items—including tasks, sub-items, updates, and files—into DevRev to establish a rich, searchable knowledge base.
- **Sync to DevRev**\
  Keep your workspace in sync with [Monday.com](http://Monday.com) by importing newly created or modified items. Run syncs manually or automate them on a schedule to ensure DevRev always reflects the latest data.
- **AI-Driven Answers**\
  Enable DevRev AI to use your imported [Monday.com](http://Monday.com) data—such as item descriptions, updates, and statuses—to deliver faster, more relevant answers.
- **Periodic Sync**\
  Set up scheduled syncs from [Monday.com](http://Monday.com) to DevRev to continuously reflect changes, keeping DevRev up to date.

## Installation

For detailed installation and configuration instructions, refer to the [Monday.com AirSync documentation](https://devrev.ai/docs/integrations/monday).

monday.svg

Monday.com

One-way Monday.com Integration for AI Powered Collaboration.

Import your Microsoft Fabric content into DevRev to unlock the full potential of DevRev’s AI-powered search engine. Once imported, all your Fabric items — reports, dashboards, workspaces, datasets, pipelines, and more — become searchable, enabling faster and more accurate responses to user queries.

## Features

- **Import**\
  Import your Microsoft Fabric content to build the foundation for AI-powered search and unified knowledge discovery across your analytics ecosystem.

- **Sync to DevRev**\
  Keep DevRev in sync with Microsoft Fabric by automatically or manually syncing newly added or updated content across your Fabric workspace. This ensures your analytics assets stay up to date inside DevRev.

- **AI-Driven Answers**\
  Leverage DevRev’s AI-powered search to surface precise, context-aware answers using your imported Fabric content — including reports, dashboards, datasets, pipelines, and real-time analytics.

- **Periodic Sync**\
  Schedule recurring synchronizations to continuously pull the latest artifacts from Microsoft Fabric. This ensures your DevRev knowledge base remains accurate, current, and complete.

ms-fabric.svg

Microsoft Fabric

Import and index your Microsoft Fabric content for AI-powered, context-aware search within DevRev.

Bring your Dropbox Business files and team structure into DevRev to unlock the power of the DevRev search agent. The import process maps files, folders, users, groups, and permissions into DevRev while maintaining organizational context and access controls. Once imported, your Dropbox content becomes part of the searchable knowledge graph, helping AI provide better answers—without exposing data beyond the original access permissions.

## Features

- **Import**\
  Seamlessly import your complete Dropbox Business structure including files, folders, team members, and groups

- **Sync to DevRev**\
  Transform Dropbox content into DevRev's knowledge graph with preserved metadata and relationships

- **AI-Driven Answers**\
  Enable DevRev's search agent to provide contextual answers using your Dropbox content

- **Permission Preservation**\
  Maintain original access controls and sharing permissions from Dropbox

- **Periodic Sync**\
  Keep your DevRev knowledge base updated with latest Dropbox changes

## Installation

For detailed installation and configuration instructions, refer to the [Dropbox AirSync documentation](https://devrev.ai/docs/integrations/dropbox).

Dropbox_icon (1).svg

Dropbox

Dropbox connects your Dropbox Business account to DevRev, enabling comprehensive data migration and continuous synchronization of files, folders, users, and permissions.

The Planhat Snap-in will enable seamless data import from customer success and account management workflows into your application. By integrating this add-on, users will be able to sync customer data, health scores, lifecycle stages, and engagement metrics directly into your platform for improved customer retention and success tracking.

## Features

- **Automated Customer Data Import**

  Customer profiles, lifecycle stages, and engagement metrics from Planhat will be automatically imported into your application, providing real-time insights into customer success and retention.

- **Integration with Existing CRM & Customer Success Platforms**

  Imported data will be mapped to your platform’s CRM, support, or analytics tools, ensuring smooth synchronization with ongoing customer success initiatives.

- **Customizable Health Score & Metric Mapping**

  Users will be able to define how Planhat’s customer health scores, revenue metrics, and activity logs align with fields in your application, allowing for tailored tracking and reporting.

- **Real-Time Syncing for Customer Engagement Updates**

  Any changes to customer interactions, success plans, or support cases in Planhat will be reflected in your platform, ensuring up-to-date customer insights.

planhat.svg

PlanHat 

Leverage customer success insights to drive data-driven decision-making across teams.

Bring your Articulate Reach 360 learning data and organizational structure into DevRev to unlock the power of the DevRev search agent. The import process maps courses, learners, users, groups, and progress tracking into DevRev while maintaining organizational context and learning hierarchies. Once imported, your learning content becomes part of the searchable knowledge graph, helping AI provide better answers about training progress, course completion, and learning analytics.

## Features

- **Import**

  Seamlessly import your complete Articulate Reach 360 structure including courses, learners, progress tracking, and organizational groups

- **Sync to DevRev**

  Transform learning content into DevRev's knowledge graph with preserved metadata and learning relationships

- **AI-Driven Answers**

  Enable DevRev's search agent to provide contextual answers using your learning management data

- **Periodic Sync**

  Keep your DevRev knowledge base updated with latest learning progress and course changes

## Installation

For detailed installation and configuration instructions refer to the [Articulate Reach 360 AirSync documentation](https://devrev.ai/docs/integrations/articulate-reach360).

Articulate_icon (2).svg

Articulate Reach 360

Articulate Reach 360 connects your Articulate account to DevRev, enabling comprehensive learning data migration and continuous synchronization of courses, learners, users, groups, and progress.

The Asana Integration Snap-in bridges the gap between your project management workflows and DevRev's product-centric workspace.

 

## Features

- **Import** enables a one-time transfer of Asana tasks to DevRev.

- **Sync to DevRev** re-synchronizes an import to incorporate entries created or updated after the last sync.

- Sync from Asana:

  - **users**
  - **tasks**
  - **task attachments**


- Sync to Asana:

  - **tasks**
  - **task attachments**

&nbsp;

 

Installation

For detailed installation and configuration instructions, refer to the [Asana developer documentation](https://github.com/devrev/airdrop-asana-snap-in/blob/main/README.md).

Asana.svg

Asana (Beta)

Import users, tasks, and attachments from Asana into DevRev, enabling seamless collaboration and unified work tracking.

Unlock new ways to engage with your product visuals by importing your Figma designs into DevRev. Once imported, your designs can be shared with customers via the DevRev portal, referenced by AI to assist with inquiries, and connected to other parts of your product ecosystem. Designs can be linked to related products, capabilities, features, users, and customers, enriching your DevRev Knowledge Graph and making content more actionable.

## Features

- **Import**

  Import all of your Figma designs in bulk, laying the groundwork for deeper collaboration and insights within DevRev.

   

- **Sync to DevRev**

  Keep your design assets up-to-date by syncing new and updated files since the last import or sync. Run this process manually or automate it on a schedule for effortless updates.

   

- **Enriched Relationships**

  Link designs to relevant parts of your product, such as related features and capabilities, as well as users and customers, creating a connected ecosystem where visuals are contextually aware and useful in multiple scenarios.

   

- **AI-Driven Context**

  Enable AI to reference your imported Figma designs, helping provide better context for customer questions by drawing on the relationships between designs, product components, and users.

   

- **Periodic Sync**

  Set up a scheduled sync to automatically pull in new designs and updates from Figma regularly, ensuring your DevRev knowledge stays fresh and comprehensive.

figma.svg

Figma

Import and sync Figma designs into DevRev to keep visuals updated, link them to product context, and unlock AI-driven insights for better collaboration and customer engagement.

Bring your OneDrive documents into DevRev to unlock the power of AI-powered search. Once imported, your OneDrive files become fully searchable through DevRev’s AI engine—helping you surface insights quickly and effectively. The integration honors existing user permissions, ensuring that each document remains accessible only to those with the appropriate access rights in your OneDrive account.

## Features

- **Import**\
  Seamlessly import your OneDrive documents into DevRev to build a structured, searchable knowledge base.

- **Sync to DevRev**\
  Keep your knowledge base up to date by syncing newly created or updated documents from OneDrive. Syncs can be run manually or scheduled for continuous updates.

- **AI-Driven Answers**\
  Leverage DevRev’s AI to provide accurate, context-aware answers using the content from your imported OneDrive documents.

- **Periodic Sync**\
  Enable scheduled syncs to automatically pull in the latest documents and changes from OneDrive, keeping your DevRev knowledge base fresh and comprehensive.

## Installation

For detailed installation and configuration instructions, refer to the [OneDrive AirSync documentation](https://devrev.ai/docs/integrations/onedrive).

one-drive.svg

OneDrive

Bring Your OneDrive Documents to DevRev for AI-Powered Search.

A simple and reliable way to bulk update existing Issues, Tickets, and Opportunities in DevRev using a CSV file. This Snap-in validates your data, processes updates in the background, and provides a clear report of what succeeded or failed.

## Features

- **Bulk update of work items**\
  Update multiple Issues, Tickets, or Opportunities at once using a single CSV upload.

- **Automatic header validation**\
  The Snap-in checks your CSV headers and alerts you if anything is missing or incorrect.

- **Detailed processing report**\
  After processing, you receive a CSV showing row-by-row success, failure reasons, and updated work item details.

DevRev.svg

Bulk Work Item Updater

The Bulk Work Item Updater lets you update Issues, Tickets, and Opportunities in DevRev using a CSV file. It validates entries, processes bulk updates, and provides detailed status reports.

Import your SharePoint content into DevRev to unlock the potential of the DevRev search agent. Once imported, your SharePoint content becomes searchable by AI-powered search to help answer queries faster and more accurately.

## Features

- **Import**\
  Import your SharePoint content to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**\
  Keep your knowledge base up to date by syncing newly added or updated content from SharePoint. This process can be managed manually or automated on a schedule for seamless updates.

- **AI-Driven Answers**\
  Leverage the power of DevRev's AI-powered search to deliver more accurate, context-aware responses using your imported SharePoint content.

- **Periodic Sync**\
  Schedule recurring synchronizations to automatically pull in new content and updates from SharePoint. This ensures your DevRev knowledge base remains current and complete.

## Installation

For detailed installation and configuration instructions, refer to the [Sharepoint AirSync documentation](https://docs.devrev.ai/integrations/sharepoint).

sharepoint-icon.svg

MS SharePoint

Import and Index SharePoint Content for AI-Powered, Context-Aware Search.

# Bring Your Azure Wiki Content into DevRev for Enhanced Engagement

Integrating your Azure Wiki with DevRev opens up new opportunities to engage with your content. Once imported, your articles can be shared with customers through the DevRev portal, used by AI to respond to inquiries, and linked to various parts of your product ecosystem. Articles can be connected to related products, features, capabilities, users, and customers, enhancing your DevRev Knowledge Graph and making content more actionable and impactful.

## Features

**Import**

Easily import your Azure Wiki articles into DevRev in bulk. This sets the stage for future insights and actions within DevRev, making your knowledge base more accessible and actionable.

**Sync to DevRev**

Maintain an up-to-date knowledge base by syncing newly added or updated articles from your Azure Wiki. You can manually run this sync or automate it on a regular schedule for effortless updates.

**Enriched Relationships**

Link your articles to relevant parts of your product ecosystem such as features, capabilities, users, and customers. This creates a rich and connected environment where content is contextually relevant and usable across multiple scenarios.

**AI-Driven Answers**

Activate AI to utilize the content from your imported Azure Wiki articles to provide more accurate and contextually aware responses to customer questions. By leveraging the connected ecosystem of articles, products, features, and users, AI can deliver more effective answers.

**Periodic Sync**

Set up automatic scheduled syncs to continuously pull in new content and updates from Azure Wiki. This keeps your DevRev knowledge base fresh, comprehensive, and ready to serve your customers.

**Getting Started**

For detailed installation and configuration instructions, refer to the [Azure Wiki Integration Documentation](https://docs.devrev.ai/integrations/azure-wiki).

azure-wiki.svg

Azure Wiki

Import and manage your Azure Wiki documentation.

Bring your Google Calendar events into DevRev and discover innovative ways to manage your time and engage with your schedule.

## Features

- **Import**\
  Effortlessly import all your Google Calendar events in bulk to establish a base for insights and actions within DevRev.

- **Sync to DevRev**\
  Keep your schedule current by syncing added or updated events since the last import or sync. This process can be managed manually or automated on a schedule for continuous updates.

- **Periodic Sync**\
  Schedule automatic synchronization to regularly pull in events and updates from Google Calendar, ensuring that your DevRev knowledge remains comprehensive and up-to-date.

## Installation

For detailed installation and configuration instructions, refer to [Google Calendar Documentation](https://devrev.ai/docs/integrations/google-calendar-airdrop).

google-calendar.svg

Google Calendar

The integration of Google Calendar with DevRev enhances time management and scheduling efficiency through seamless event synchronization.

Bring your Google Drive files into DevRev to unlock the power of the DevRev search agent. The import process is permission-aware, ensuring that files remain accessible only to the users who had access to them in your Google Drive account. Once imported, the files become searchable by AI to help answer customer inquiries—all while respecting the original permissions.

## Features

- **Import**\
  Import your Google Drive files to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**\
  Keep your knowledge base up-to-date by syncing newly added or updated files since the last import. You can manage this process manually or automate it for seamless, scheduled updates.

- **AI-Driven Answers**\
  Enable AI to leverage your imported Google Drive files to provide more accurate, context-aware responses to customer queries.

- **Periodic Sync**\
  Schedule recurring synchronizations to automatically pull in new files and updates from Google Drive, ensuring your DevRev knowledge base stays fresh and complete.

## Installation

For detailed installation and configuration instructions, refer to the [Google Drive AirSync documentation](https://devrev.ai/docs/integrations/google-drive).

google-drive.svg

Google Drive

Import and sync Google Drive files to DevRev securely. Enable AI-powered search to deliver faster, permission-aware answers to your queries.

Bring your Confluence pages into DevRev to unlock the power of the DevRev search agent. After import, your Confluence pages become searchable by AI to help answer queries faster and more accurately.

## Features

- **Import**\
  Import your Confluence pages in bulk to lay the foundation for AI-powered search within DevRev.

- **Sync to DevRev**\
  Keep your knowledge base up to date by syncing newly added or updated pages from Confluence. This process can be managed manually or automated on a schedule for seamless updates.

- **AI-Driven Answers**\
  Leverage the power of DevRev's AI-powered search to deliver more accurate, context-aware responses using your imported Confluence pages.

- **Periodic Sync**\
  Schedule recurring synchronizations to automatically pull in new pages and updates from Confluence. This ensures your DevRev knowledge base remains current and complete.

## Installation

For detailed installation and configuration instructions, refer to the [Confluence AirSync documentation](https://devrev.ai/docs/integrations/confluence-import).

confluence.svg

Confluence

Transform Your Confluence Content into Insightful, Searchable Articles.

Bring your Azure Boards projects into DevRev to streamline your workflows and unify collaboration across platforms. The Azure Boards AirSync simplifies bidirectional migration—bringing Azure Boards work items into DevRev and optionally syncing updates back to Azure Boards—ensuring a smooth and consistent work management experience across both tools.

## Features

- **One-Time Import**\
  Seamlessly import Azure Boards work items, users, comments, attachments, tags, and stages into DevRev using intuitive UI and recipe mapping.

- **Sync to DevRev**\
  Pull newly added or updated work items from Azure Boards into DevRev at any time. Supports manual and periodic syncs.

- **Reverse Sync (DevRev → Azure Boards)**\
  Sync changes from DevRev back to Azure Boards. Includes creation of new work items and updates to previously imported ones.

- **Periodic Sync**\
  Schedule hourly syncs to ensure DevRev stays in sync with changes from Azure Boards.

- **AI-Ready Foundation** *(Coming Soon)*\
  Enable future AI-powered search and suggestions across synced Azure Boards data inside DevRev.

## Installation

For detailed installation and configuration instructions, refer to the [Azure Board AirSync documentation](https://devrev.ai/docs/integrations/azure-boards).

azure-boards.svg

Azure Boards

The Azure Boards integration facilitates bidirectional synchronization of work items, users, comments, attachments, tags, and stages from your Azure Boards projects directly into DevRev.

Supercharge cross-functional work with this set of default automations, propagating information across various entities at DevRev–including conversations, tickets, product enhancements, and development issues. 

DevRev's shared system of record opens up doors for the machine to take over and intelligently ensure that heartbeats from various functions of your DevRev workspace travel across each other. 

DevRev's system of record converges multiple functions in an organization–touching everything from customer conversations to support tickets to planned product enhancements and then developer issues. Because the system of record is shared, it paves the way for the machine to take on menial, repetitive work, especially around bringing together (or converging) these cross-functional entities (and thus the teams that work on them).

 *Convergence with DevRev* is a set of default automations that powers cross-functional information snap-in in your DevRev workspace, such that updates from product teams' issues and enhancements make their way to tickets in the customer-facing functions and vice versa with little human intervention. Let machines be the messenger of updates so they arrive before the next "Any progress on this?".

## Features

- **Automatic customer updates from tickets**\
  Keep customers informed by propagating ticket updates to related conversations. Linked conversations receive autonomous notifications when tickets are updated or closed, ensuring customers are never left waiting.

- **Automatic updates between tickets and issues**\
  Keep dev teams in the loop by syncing changes between tickets and product issues. Severity changes, progress updates, and resolutions are reflected across linked items automatically.

- **Autonomous issue management**\
  Reduce overhead in managing parent-child issue hierarchies. Convergence automatically updates parent issues when child issues progress, and synchronizes closures across dependencies.

- **Automatic updates between issues and enhancements**\
  Ensure enhancements and linked issues stay aligned. Convergence provides automated reminders and suggestions to create, link, or progress issues when enhancements move stages.

- **Automatic resolution and archival of conversations**\
  Conversations with no response from authenticated users are automatically resolved and later archived after configured timeouts, while guests’ conversations follow a shorter auto-resolution cycle.

## Installation

For detailed installation and configuration instructions, refer to the [Convergence documentation](https://docs.devrev.ai/automations/converge).

Convergence

Convergence automates cross-functional updates so teams and customers stay informed without manual status checks.

This snap-in works as a connector with Glean, the enterprise search platform. It indexes DevRev objects into Glean, enabling them to be searched using filters and keywords.

The snap-in runs on a timed schedule and incrementally indexes DevRev objects. During each scheduled run, the snap-in intelligently identifies objects that have not been indexed yet or have been updated since their last indexing. Once an object is loaded into Glean, it becomes discoverable through the platform.

Ensure the Glean dataset specified in the snap-in's configuration does not already exist or contains no object definitions, as these would be overwritten with the definitions for DevRev objects.

## Features

- **Objects supported**\
  Configure which DevRev objects should be indexed into Glean, such as tickets, issues, accounts, external users, articles, and others.

- **Filtering**\
  Object type, keywords, and stock fields can be used as filters on Glean out of the box.

- **Custom field filtering**\
  Configure which custom fields should be displayed as filters on Glean's UI.

## Installation

For detailed installation and configuration instructions, refer to the [Glean connector documentation](https://devrev.ai/docs/integrations/glean).

glean.svg

Glean Connector

Index DevRev objects into Glean to enable discoverability and quick access.

The snap-in notifies the configured users via Slack in the specified channel whenever a conversation is nearing breach or has breached the SLA.

## Features

- **Personalized Notifications**\
  Automatically tag the conversation owner and configured team members for swift action.
- **First Response Monitoring**\
  Identify issues quickly with a "first-response-breach" tag for conversations that miss the First Response SLA.
- **Comprehensive Breach Tracking**\
  Track ongoing issues with a "second-response-breach" tag, including breach count, for repeated SLA violations.

## Installation

1. Install the snap-in.
2. In the **Configuration** tab, add the Slack channel ID where the notifications are to be sent and select the tag to be added for the first response breach, and add the member emails whom to be notified on the first response breach.
3. Additionally, select tag and member emails for the second response breach.

## Connections

### Slack Bot PAT

- Create a Slack app for your workspace at [https://api.slack.com/apps.](https://api.slack.com/apps)
- In App features, Generate bot token in OAuth & Permissions.
- Provide the following roles to the Bot: `channel:read`, `groups:read`, `user.profile:read`, `users:read`, `users.read:email`,`chat:write` and `usergroups:read`.
- Invite the bot to your workspace.
- Save the bot access token as a connection(snap-in secret) in the DevRev app.

SLA Breach Notifier for Conversations

Notifies the Slack channel when a conversation breaches SLA.

The Slack Broadcaster snap-in is a specialised automation tool designed to streamline the process of posting broadcast messages, both for customers and within your organization.

## Features

- **Customer Release Notes**\
  Automatically posts release notes to customers via Slack Connect channels, ensuring timely and consistent updates.

- **Account Linking**\
  Allows easy linking of Slack channels to DevRev accounts using the `/slack_broadcaster_link <channel_id>` command within the account timeline. To unlink, use `/slack_broadcaster_link invalid`.

- **Bulk Account Update**\
  Enables linking multiple accounts to Slack channels by uploading a CSV file with account display names and channel IDs. Use `/slack_broadcaster_upload external` or `/slack_broadcaster_upload internal` depending on the audience.

- **Internal Release Notes**\
  Facilitates sharing of release updates within the organization. Upload a CSV file with internal Slack channel names and IDs using the `/slack_broadcaster_upload internal` command.

- **Configuration Management**\
  Restricts broadcast access to authorised users in specific groups, ensuring controlled and secure message delivery.

  &nbsp;

## Installation

For detailed installation and configuration instructions, refer to the [Slack Broadcaster snap-in documentation](https://devrev.ai/docs/automations/slack-broadcaster)

slack.svg

Slack Broadcaster

Slack Broadcaster streamlines the process of sharing broadcast messages with customers and internal teams via Slack

The Calendly snap-in improves scheduling and customer engagement by integrating Calendly bookings into DevRev, preventing missed leads or appointments. It simplifies the process, enabling you to focus on building strong client and prospect relationships.

## Features

- **Automated meeting capture**: Instantly records every meeting in DevRev, eliminating manual data entry.
- **Enhanced engagement tracking**: Easily monitor all customer interactions and appointments in one centralized location, preventing oversight of crucial details.
- **Real-time updates**: Stay informed with real-time updates on scheduled meetings.

## Installation

For detailed installation and configuration instructions, refer to the [Calendly documentation](https://docs.devrev.ai/integrations/calendly).


calendly.svg

Calendly

Streamline prospect meetings with Calendly & DevRev

# Twilio

With the aim of having a single source of truth for all customer problems, DevRev has integrated with Twilio so as to record the customer support requests raised via phone. Customers can now raise their concerns by calling the provided support number on Twilio. Each call creates a support ticket with the call recording, caller identity, and call transcript, enabling the support team to maintain a complete context of the customer's problem.

## Prerequisites

- Ensure you have a Twilio account and a Twilio Flex account for support engineer access.
- Familiarize yourself with Twilio Flex to manage incoming support calls efficiently.
- Configure the required IVR and routing rules on Twilio.

## Features

- **Ticket Creation:** Automatically creates a ticket for each call, enabling support engineers to track and manage customer inquiries.
- **Caller Identity:** If the customer's phone number is available with DevRev, the caller identity will be mapped with the customer identity on the ticket, enabling the support engineer to identify the customer.
- **Capturing Call Details:** The call transcript, call recording, caller details, call duration, and other call-related information are added to the ticket created from the call.

## Installation

For detailed installation and configuration instructions, refer to the [Twilio snap-in](https://docs.devrev.ai/integrations/twilio) documentation.


Twilio.svg

Twilio

Connect Twilio with DevRev for real-time updates on your voice communications.

With the aim of bringing support closer to your customers, DevRev has integrated WhatsApp as a communication channel. Customer concerns raised via WhatsApp messages will sync with the DevRev inbox, allowing you to maintain an unified view of ongoing conversations with your customers for better support management and efficiency.

Learn more about WhatsApp for Business at https://developers.facebook.com/docs/whatsapp/overview#about-the-platform.

## Features

* **Unified Customer Communication**: With the addition of WhatsApp as a communication channel, end customers can conveniently send their queries, bug reports, and feature requests about the DevRev product via WhatsApp. These messages are seamlessly synced with the DevRev inbox, providing a unified view of all customer interactions and minimizing the need for context switching between different communication platforms.
  
* **Automated Template Messages for Efficient Support**: DevRev understands the limitations of the WhatsApp for Business API, which restricts direct agent communication after 24 hours without a response. To address this, DevRev offers support for template messages. When a customer's message remains unanswered for 24 hours, DevRev provides a mechanism to send template messages, ensuring continuous communication and streamlining the support process. These template messages need pre-approval from Meta. To ease the approval process, DevRev automatically sends two templates for approval on installation of the snap-in.

* **Enhanced Support Agent Productivity**: By integrating WhatsApp as a communication channel, DevRev empowers support agents to efficiently manage customer inquiries. When a support agent replies via the DevRev inbox, the update is seamlessly sent to the customer via WhatsApp. This streamlined approach not only keeps customers informed promptly but also boosts support agent productivity by centralizing all customer communications within the DevRev system of record.

## Installation

For detailed installation and configuration instructions, refer to the [WhatsApp documentation](https://docs.devrev.ai/integrations/whatsapp).

### Prerequisites

1. If you do not have an existing Business Account in Meta Business Manager, it is recommended to create one [here](https://business.facebook.com/overview). To get more information about Business Manager, please refer to the article on [Create a Business Manager](https://www.facebook.com/business/help/1710077379203657).

2. If the number is associated with another WhatsApp Account, delete the existing account. To know more, refer to the guide on [Migrate an Existing WhatsApp Number to a Business Account](https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/migrate-existing-whatsapp-number-to-a-business-account/).

3. If you have an existing WhatsApp for Business Account, migrate to 360dialog by following these steps on [Migrating phone numbers](https://docs.360dialog.com/partner/account-setup/migrating-phone-numbers).

### Limitations

1. Group conversations are not supported by WhatsApp for Business API. 
2. If you do not respond to the customer’s message within 24 hours, you can only respond to the conversation using Meta-approved template messages. Know more [here](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines).


whatsapp.svg

WhatsApp

Enable your customers to raise their concerns using WhatsApp. WhatsApp messages will be synced with DevRev inbox thus minimizing context switching and streamlining your support operations.

The Email integration snap-in automatically transforms incoming emails into a conversation or a ticket, providing a centralized platform for handling, responding to, and tracking customer interactions.

Bid farewell to juggling between numerous tabs and platforms. With DevRev, you can efficiently manage all your support tickets and conversations in one place.

## Features

- **Get tickets or conversations from support email**
 
  Whenever a customer sends an email to your support address, an automated process generates a new ticket or a conversation, automatically populating it with customer information. Subsequent customer email replies update the ticket or conversation with new comments.

- **Reply to the customer through Customer Messages tab**

  Each time a customer experience team member posts a comment within the ticket's customer messages tab, an email containing that reply is sent to the respective customer through your integrated support email. The email thread follows the structure of the initial email received at your support email address.

- **Enable bot replies**
 
  By enabling bot replies, the email integration bot sends an automated reply, borrowing some time for response and requesting any additional information that may help with the customer’s inquiry. It also allows you to decide whether or not to send emails to the customer for comments added by other bots in the customer messages tab.

- **Assign tickets or conversations to a part and owner**
 
  When you set up the snap-in, you can assign tickets or conversations to a default owner and part.

- **Support for attachments and raw email**

  Attachments sent by customers are visible in the customer messages section, alongside ticket comments. You can include attachments (with a maximum size limit of 25 MB) in your responses to comments, and these attachments will be sent to the customer via email.

- **Support for multiple providers**
 
  This snap-in works with a variety of email providers, including Google Workspace, Microsoft Outlook, Yahoo Mail, Zoho Mail, and custom domain emails.

## Installation

For more information about this snap-in, refer to the [Email integration documentation](https://devrev.ai/docs/integrations/email).


email-icon.webp

Email Integration

Enable your customers to create conversations and tickets using email.

Enable Slack users to reduce context switching and interact with DevRev from within Slack. Create DevRev tickets from Slack conversations and keep your customers up to date.

## Features

Connect with Slack and ensure your customer or internal conversations are always in sync with DevRev tickets.

- **Conversation tracking**

  With conversation tracking, you can track your Slack conversations with customers and the resulting tickets so you don't lose context. Keep the conversation going in Slack or DevRev and never miss an update.

- **Create tickets**

  Use the ⋮ actions menu to create a ticket from an existing Slack conversation. When you use this action, your ticket will contain a link back to the Slack conversations.

- **Preview record**

  Slack shows a title, description, status, and owner preview any time you post a DevRev URL.

- **Ticket updates**

  Updates on DevRev tickets can be posted in Slack, so conversations are in sync. If you have customer conversations over Slack, then this automation enables automatic status updates.

- **Personal view of tickets**

  With `/devrev view` ticket ID or issue ID, the user can display a preview of the work items. This view is private to the user who uses this command and is not available for everyone on the Slack channel or direct message.

- **Share ticket**

  With `/devrev show` ticket ID or issue ID, the user can display a preview of the work items to everyone in that channel or direct message.

## Installation

For detailed installation and configuration instructions, refer to the [Slack documentation](https://devrev.ai/docs/integrations/slack).

Slack

Scale your customer support in Slack! Enable real-time bidirectional sync with Slack and bring order to the chaos.

The Bitbucket for DevRev snap-in connects Bitbucket with DevRev to sync work and provide real-time issue and status updates based on code activity. It removes the need for manual issue management by linking DevRev issues with Git actions, allowing developers to focus on meaningful work rather than administrative tasks.

This snap-in accommodates both workflows: 

- If you link commits, branches, or pull requests with existing DevRev issues, statuses automatically update based on Bitbucket activity (stages: In Development → In Review → Closed). 

- If issues are not linked, the snap-in automatically creates “autonomous issues” for all commits, branches, and PRs. These issues are auto-populated with PR descriptions and events, and statuses transition automatically based on activity.

All work is accounted for, providing visibility to team members and minimizing disruptions.

## Features

- **Automatic status updates** – Associate commits, branches, and pull requests with corresponding DevRev issues or tickets. Statuses update automatically, and actions can be triggered directly from Bitbucket events. Use either display IDs (ISS-34) or object IDs (ticket:34) in branch names, commit messages, or PR titles.

- **Autonomous issues from branches & PRs** – Automatically create DevRev issues if not linked. Track all associated commits, branches, and pull requests. Statuses move based on activity (In Development, In Review, Closed), with configurable rules.

- **Contextual updates & enrichment** – Titles and descriptions of autonomous issues are updated with PR metadata, unless users manually modify them. Links are automatically created between related issues mentioned in PRs.

- **Bitbucket commands & automation** – Use `/towards` to associate PR activity to issues or `/close {work-id}` to close issues automatically. Pull request tasks and reminders are automatically generated and deleted based on PR activity and inactivity periods.

- **Part attribution & workflow integration** – Autonomous issues are assigned to a default part, configurable during setup. Ensures all DevRev issues have proper part attribution.

## Installation

1. Follow the step-by-step instructions in the \[Bitbucket snap-in documentation\](&lt;insert-doc-link&gt;).

2. Authenticate your Bitbucket account.

3. Configure default settings or personalize them as needed.

4. Start syncing DevRev issues with Bitbucket activity.

Bitbucket.svg

Bitbucket Integration

Sync Bitbucket with DevRev to auto-create and update issues from commits, branches, and PRs — keeping statuses real time and work traceable.

# GitHub for DevRev
Sync GitHub and DevRev so issue status is always real-time and driven by code.
## **Overview**

<img src="https://raw.githubusercontent.com/shashankcube/image/main/github-automation.png" align="center"/> 
 
Connect GitHub with DevRev, and ensure your work stays in sync between the two systems, such that issues and statuses are always real-time and driven by code activity. GitHub for DevRev is a snap-in that has been used by several organizations and ties DevRev issues closely with GitHub activity, eliminating the need for humans to manage issues.

Why should you un-manage your work? You should use this snap-in if you want to reduce work about work. Let machines manage issues, including creating and updating statuses, so developers can focus on work that matters. You’ll resonate with this if you have ever:

- Delivered a hot-patch and realized you never had an issue to track it
- Wasted time just updating your team on the status of an issue
- Or just felt that creating and managing issues is a distraction

If your team’s best practice is to link your GitHub activity to an existing issue ID during branch creation, commits, and PRs, then this snap-in will honor that and enable a GitHub-driven issue state, without auto-creating issues. [Here](https://devrev.ai/docs/integrations/github#github-events) are the different ways you can link your DevRev issue to GitHub branches, commits and PRs. 

However, if you choose to work in GitHub and never created or linked an issue, you shouldn’t have to sweat it. This snap-in will automatically create issues that track all associated commits, branches, and pull requests. The auto-created issue is enriched with PR description and related GitHub events. The status of these issues is driven by GitHub activity, and the issues will auto-transition stages, from In Development to In Review, and Closed. Your work is always accounted for and more importantly, your team members have visibility and know what you’ve been up to, resulting in fewer interruptions. 

## **How it works**

To enable GitHub for DevRev, click on **Install** and we'll walk you through a few simple steps including connecting with GitHub. You'll have a default set of configuration settings and the option to further personalize this snap-in. Learn more about the features in this snap-in.

## **Features** 
This snap-in is powerful and has several configurable features. As they say, the power is in the defaults! When you install this snap-in, we'll configure defaults that are tried and tested. You always have the option to personalize further.

**Automatic status updates**

You can associate GitHub commits, branches, and pull requests with the DevRev issue they correspond to. Doing so allows you to see GitHub activity in the corresponding DevRev issue and to act on those events, allowing you to automate away your manual tasks. Mention DevRev issues in GitHub, and route the relevant GitHub events to this issue. They can be mentioned either as display IDs (ISS-34) or object IDs (issue:34), case-insensitively. A DevRev issue can be mentioned in branch names, commit messages, or PR titles.

**Autocreate issues from GitHub branch / PRs**

To make use of this feature, go to **My settings** on the **Configuration** screen of the snap-in and toggle **Enable for me**. This setting is not applied across the entire organization, each user must enable it.
You can enable the **Create DevRev issue when a new branch is created** or **Create DevRev issue when a new PR is opened**, depending on your preferences. It would be ideal if you enabled one of them rather than both.

**Autocreate issues from GitHub branch**

If you do not explicitly associate your DevRev issue to GitHub branches, commits, or PRs, then we can auto-create your issues so you have an account of all your GitHub activity. This feature automatically creates an issue when a new branch is created, and tracks all associated commits and pull requests on this issue. The auto-created issues will move status based on Git activity, to in development based on branch and commit activity, and in review when PRs are created. When PRs are merged, the issue will be automatically closed, though this behavior is configurable.

**Autocreate issues from GitHub PRs**

You can choose to automatically create issues when a new PR is created, and it is not linked to an existing DevRev Issue. The behavior is similar to how issues are auto-created with new branches. The auto-created issues will move status based on Git activity, and events are posted on the DevRev issue timeline.

Issues auto-created from GitHub branches or PRs are called autonomous issues, and have the tag `autonomous`.

**Attribute part to autonomous work**

Autonomous issues originating from GitHub will be attributed to a default part. You can configure the default part while setting up your snap-in. Every issue in DevRev must have a part attribution.

**Enrich autonomous work descriptions**

Enrich autonomous issues with information derived from GitHub PR events. The title and description of an auto-created issue are enriched with the PR data. When a new GitHub PR is opened or edited, then the related autonomous issue description is updated with the latest PR description. If the user has removed the auto-generated text, then the automation will no longer update the description from PRs. Similarly, autonomous work titles are updated with the PR title, if the user hasn’t already updated it.

**Link autonomous work with related issue**

Create a related link between the work items mentioned in the PR body and the autonomous issues tagged with the branch/PR. When a new GitHub PR is opened/edited, for all the autonomous tagged work items(by branch/PR), automatically mark the issues mentioned in the PR as related.

**Automatically close autonomous work**

Autonomous work gets closed when its related PR is merged. However, if there is no PR activity on this work, then the autonomous work is closed after a configurable period.

**GitHub Commands**

Enable quick actions to close or attribute a PR to DevRev issue(s) with the slash command.

* `/towards` - Use the `/towards`  command in the PR description to associate the related GitHub activity to the issue(s). This will ensure that the PR and issue are linked such that related events are posted and issue status is driven by GitHub events.

* `/close {work-id}` - Use `/close ISS-3 ISS-4` in a PR body to automatically close a specific issue(s) when the PR is merged. You can also use `/close #work` to close all associated issues with a PR when that PR is merged without knowing the specific IDs.

**Automatic PR tasks**

When a pull request is requested or reopened, a DevRev task is created for you. For this automation to be triggered, you'll need to link your Pull Requests to DevRev issues. If your PR is removed, merged, or closed, then the Task gets deleted. However, if you submit your PR review, then the task is closed.

**Automatic PR reminders**

When a pull request is inactive for more than a specified number of days, then this automation will post a message in all related DevRev issues. You'll need to link your GitHub Pull Request to the DevRev issue to enable these reminders. There are several ways to link your GitHub Pull Requests to DevRev Issues. You can do so by mentioning the DevRev issue ID in the pull requests title or body, or mentioning it in the branch name or commit message. Reminders are also posted for issues created autonomously.

You can choose to set up the inactive period in the number of days through the max_inactive_days setting.

**Automatic programming language skill identification for dev users**

When a pull request is merged, the automation identifies the programming languages used in the PR and adds them as skills to the Dev user who submitted the request. To enable this feature, reach out to the DevRev customer experience team.

**Installation**

For detailed installation and configuration instructions, refer to the [Github documentation](https://docs.devrev.ai/integrations/github).


GitHub

Your issues on Autopilot. Sync GitHub and DevRev so issue and status is always real time and driven by code.

# Harness

The Harness integration snap-in streamlines the development and deployment process by facilitating communication between DevRev, GitHub, and the Harness platform. 

It automatically updates the issues' status based on the progress of CI/CD pipelines, removing the need for manual interventions. This snap-in also offers visibility into deployment pipeline stages directly within related issues.

To enable, click on **Install** and follow the steps, including connecting with Harness. Default configurations are available with further personalization options. Learn more about the features in this snap-in.

## Features

### Automatic status updates

- Automatically update DevRev issue status based on Harness pipeline events.
- Mention DevRev issues in GitHub to route relevant Harness events.

### Decide which events to capture

- Configure the snap-in to capture specific pipeline events.
- Select from **start**, **success**, and **failed** events.

### Configurable mapping

- Map DevRev stage updates to specific Harness events.

### Get notified for each stage

- Timeline comments for each stage in the pipeline process.

## Benefits

- Reduced context switching and real-time updates.
- Automated notifications for key deployment events.
- Reduced errors through automated workflows and visibility.

## Installation

For detailed installation and configuration instructions, refer to the [Harness snap-in documentation](https://docs.devrev.ai//integrations/harness).


harness.svg

Harness

Automate GitHub, and Harness communication, updating issue statuses and providing visibility.

The Qase Integration connects Qase's test case management with DevRev Build to streamline collaboration between QA and product development teams. By linking test cases and test runs to DevRev issues and enhancements, it improves visibility, bug tracking, and workflow efficiency. Users can securely authenticate using Token, create tagged issues from Qase defects, and access test case details and run statistics directly within DevRev.

## Features

- **Mapping Functionality**\
  Link test cases and runs to DevRev issues and enhancements by embedding DevRev IDs in Qase titles or descriptions.

- **Issue Creation**\
  Automatically create DevRev issues with relevant tags from Qase defects to ensure smooth bug tracking.

- **View Test Case Details** \
  Access linked test case information in DevRev, including ID, title, severity, owner, status, and last run.

## Installation

Follow these steps to install the snap-in:

1. Go to **Settings &gt; Snap-ins**.

2. Search for **Qase** under the **All Snap-ins** tab and open it.

3. Click the **Add** button in the top-right corner.

4. Provide the required configuration options and complete the installation.

qase.svg

Qase

Connect Qase test management with DevRev to streamline QA workflows and enhance collaboration.

Resolve L1/L2 customer queries automatically at scale without human intervention.

## Benefit

Cut staffing costs and enable 24/7 scalable support without increasing headcount.

## Skills

- **Automated Query Resolution**

  Instantly resolve common customer queries without human intervention.

- **Create Tickets**

  Generate support tickets for issues that require escalation.

- **Handover to Human**

  Transfer conversations to human agents for complex queries.

- **Search Documentation**

  Access knowledge base articles to provide accurate answers.

- **Custom Skills**

  Add or request custom skills tailored to your industry and domain.

## Book a Demo

Know more about how DevRev's CX Agent can transform your customer service by booking a demo [here](https://devrev.ai/request-a-demo).

Frame 7.svg

Customer Experience Agent

Resolve L1 & L2 customer queries with a fast, accurate, and context-rich chat interface.

Boost sales teams performance through efficient account management, meeting preparation, in-depth opportunity evaluations, and strategic recommendations.

## Benefit

High sales rep productivity, increase conversion, reduce meeting prep time, and shorten sales cycle.

## Skills

- **Account Evaluation**

  Evaluate a company for sales potential and generate pitch-ready insights.

- **Meeting Preparation**

  Gather critical account data and signals to enhance meeting effectiveness.

- **Next Best Action Recommendation**

  Recommend data-backed strategic actions or next steps for effective client engagement.

- **SDR Meeting Scheduler**

  Automate the lead qualification, assessment, and scheduling of SDR meetings.

- **Account Summary**

  Condense essential account information to facilitate quick decision-making.

## Book a Demo

Know more about how DevRev's Sales Agent can transform your sales efficiency by booking a demo [here.](https://devrev.ai/request-a-demo)

Frame 9.svg

Sales Agent

Drive higher productivity per sales rep. through efficient and seamless sales operations.

Access org-wide knowledge, find information effortlessly, enhance collaboration, and make informed decisions.

## Benefit

Boost employee efficiency, reduce information search time, increase data accessibility and quality.

## Skills

- **Document Search**

  Retrieve answers from the knowledge base to provide quick and accurate information.

- **Search Meetings**

  Locate specific information within meeting transcripts to enrich user query responses.

- **Web Search**

  Conduct external web searches to supplement enterprise data with broader context.

- **DevRev Search**

  Extract relevant insights from all your DevRev apps and data.

- **Email Search**

  Extract necessary details from emails for efficient resolution of queries.

## Book a Demo

Know more about how DevRev's Search Agent can transform your employee productivity by booking a demo [here](https://devrev.ai/request-a-demo).

Search Agent

Access organization-wide knowledge, find information effortlessly, enhance collaboration, and make informed decisions.

Make it snappy

Start building your own Snap-ins

Get started with SnapKit