Smart Import KB

Import and organize your articles from any URL.

Slash Commands

Slash commands in DevRev powered by Turing AI for more productivity.

Auto routing

Route customer conversations to reach the right team member.

Goodmeetings

Scheduled meetings turned into actionable data instantly

Automatic Customer Reply

Personalize your customer response and encourage them to book a demo or meeting with your team.

Zendesk

Get started with DevRev support or build with real data from Zendesk.

Salesforce

Import your Salesforce accounts, cases and users.

Article suggestion

Deflect incoming customer queries using knowledge base articles.

Assign Parts to Conversation

AI driven Part identification for your customer conversations.

Stage Breach Notifier

Timely notification of stage breaches for tickets, issues, and opportunities

Link Preview

Display previews of links and references in comments

Sentiment Evaluator

Real-time sentiment analysis for customer support tickets

Bulk Ticket Uploader

Bulk ticket creation from CSV

Calendly

Streamline prospect meetings with Calendly & DevRev.

Confluence

Transforms Confluence Spaces into Insightful Articles.

Marker.io

Create tickets or issues from Marker.io in DevRev.

Instabug

Create tickets or issues from Instabug in DevRev.

Ticket Ageing

Keep your team informed effortlessly with automated nudges on open tickets

Descope Identity Validation

Elevating Customer Journeys with Seamless Email Validation and OTP Authentication in Your PluG Widget

Work Duration

Automatically calculate work duration for tickets and issues.

Google Calendar

Effortlessly Integrate Google Calendar with DevRev's Snap-in for Streamlined Client Engagements and Automated Event Capture.

Private Note

Private notes to elevate seamless communication between agents

Blockers Slack Notifier

Sends reminders about tickets with 'Blocker' severity to a specific Slack channel.

Ticket Age in Engineering

Automatically calculate engineering work duration for tickets.

WhatsApp

Sync WhatsApp messages with your DevRev inbox and bring support closer to your customers

CSAT on Conversation

Capture customer satisfaction level.

CSAT on Ticket

Capture customer satisfaction level.

Review Ingestion

Extracts reviews from the Google Play Store and creates tickets for them.

Awaiting Customer Response Notification Trigger

Notifies the customer when a ticket is in awaiting customer response stage for more than specified time.

Slack

Scale your customer support in Slack! Enable real-time bidirectional sync with Slack and bring order to the chaos.

FullStory Sessions

Bring sessions from FullStory into DevRev.

Convergence

Real-time updates between customer conversations, support tickets, Product enhancements and developer issues.

SLA Status Change Slack Notifier

Get instantly notified on Slack on changes in your ticket's SLA status.

Follow-up Ticket

Automate follow-up tasks and never miss a ticket again.

Email Integration

Talk to your customers over email directly from DevRev.

HTTP Archive File Upload & Sanitization

Automatically sanitize HTTP archive files uploaded through client conversations.