<img src="https://raw.githubusercontent.com/shashankcube/image/main/github-automation.png" align="center"/> 
 
Connect GitHub with DevRev, and ensure your work stays in sync between the two systems, such that issues and statuses are always real-time and driven by code activity. GitHub for DevRev is a snap-in that has been used by several organizations, and ties DevRev issues closely with GitHub activity, eliminating the need for humans to manage issues.

Why should you un-manage your work? You should use this snap-in if you want to reduce work about work. Let machines manage issues, including creating and updating statuses, so developers can focus on work that matters. You’ll resonate with this, if you have ever:

- Delivered a hot-patch and realized you never had an issue to track it
- Wasted time just updating your team on the status of an issue
- Or just felt that creating and managing issues is a distraction

If your team’s best practice is to link your GitHub activity to an existing issue-ID during branch creation, commits and PRs, then this snap-in will honor that and enable a GitHub driven issue state, without auto creating issues. [Here](https://devrev.ai/docs/integrations/github#github-events) are the different ways you can link your DevRev issue to GitHub branches, commits and PRs. 

However, if you choose to work in GitHub and never created or linked an issue, you shouldn’t have to sweat it. This snap-in will automatically create issues that track all associated commits, branches and pull requests. The auto-created issue is enriched with PR description and related GitHub events. The status of these issues is driven by GitHub activity, and the issues will auto-transition stages, from In Development to In Review, and Closed. Your work is always accounted for and more importantly your team members have visibility and know what you’ve been up to, resulting in fewer interruptions. 

## How it works

To enable GitHub for DevRev, click on Install and we'll walk you through a few simple steps including connecting with GitHub. You'll have a default set of configuration settings and the option to further personalize this snap-in. Learn more about the features in this snap-in.

## Features
This snap-in is powerful, and has several configurable features. As they say, the power is in the defaults! When you install this snap-in, we'll configure defaults that are tried and tested. You always have the option to personalize further.

**Automatic status updates**

You can associate GitHub commits, branches and pull requests with the DevRev issue they correspond to. Doing so allows you to see GitHub activity in the corresponding DevRev issue and to act on those events, allowing you to automate away your manual tasks. Mention DevRev issues in GitHub, and route the relevant GitHub events to this issue. They can be mentioned either as display IDs (ISS-34) or object IDs (issue:34), case insensitively. A DevRev issue can be mentioned in branch names, commit messages or PR titles.

**Autocreate issues from GitHub branch**

If you do not explicitly associate your DevRev issue to GitHub branches, commits or PRs, then we can autocreate your issues so you have an account of all your GitHub activity. This feature automatically creates an issue when a new branch is created, and tracks all associated commits and Pull Requests on this issue. The auto-created issues will move status based on Git activity, to in development based on branch and commit activity, and in review when PRs are created. When PRs are merged, the issue will be automatically closed, though this behavior is configurable.

**Autocreate issues from GitHub PRs**

You can choose to automatically create issues when a new PR is created, and it is not linked to an existing DevRev Issue. The behavior is similar to how issues are auto-created with new branches. The auto-created issues will move status based on Git activity, and events are posted on the DevRev issue timeline. It is recommended you enable either one of `Autocreate issue from GitHub branch` or `Autocreate issue from GitHub PR`, but not both.

Issues autocreated from GitHub branches or PRs are called autonomous issues, and have the tag `autonomous`.

**Attribute part to autonomous work**

Autonomous issues originating from GitHub will be attributed to a default part. You can configure the default part while setting up your snap-in. Every issue in DevRev must have a part attribution.

**Enrich autonomous work descriptions**

Enrich autonomous issues with information derived from GitHub PR events. The title and description of an autocreated issue is enriched with the PR data. When a new GitHub PR is opened or edited, then the related autonomous issue description is updated with the latest PR description. If the user has removed the auto generated text, then the automation will no longer update the description from PRs. Similarly, autonomous work titles are updated with the PR title, if the user hasn’t already updated it.

**Link autonomous work with related issue**

Create a related link between the work-items mentioned in the PR body and the autonomous issues tagged with the branch/PR. When a new GitHub PR is opened/edited, for all the autonomous tagged work items(by branch/PR), automatically mark the issues mentioned in the PR as related.

**Automatically close autonomous work**

Autonomous work gets closed when its related PR is merged. However, if there is no PR activity on this work, then the autonomous work is closed after configurable period.

**GitHub Commands**

Enable quick actions to close or attribute a PR to DevRev issue(s) with slash command.

* `/towards` - Use the `/towards` command in the PR description to associate the related GitHub activity to the issue(s). This will ensure that the PR and issue are linked such that related events are posted and issue status is driven by GitHub events.

* `/close {work-id}` - Use `/close ISS-3 ISS-4` in a PR body to automatically close a specific issue(s) when the PR is merged. You can also use `/close #work` to close all associated issues with a PR when that PR is merged without knowing the specific ids.

**Automatic PR tasks**

When a pull request is requested or reopened, a DevRev task is created for you. In order for this automation to be triggerred, you'll need to link your Pull Requests to DevRev issues. If your PR is removed, merged or closed, then the Task gets deleted. However, if you submit your PR review, then the task is closed.

**Automatic PR reminders**

When a pull request is inactive for more than a specified number of days, then this automation will post a message in all related DevRev issues. You'll need to link your GitHub Pull Request to DevRev issue to enable these reminders. There are several ways to link your GitHub Pull Requests to DevRev Issues. You can do so by mentioning the DevRev issue-id in Pull Requests title or body, or mention it in the branch name or commit message. Reminders are also posted for issues created autonomously.

You can choose to setup the inactive period in number of days through the max_inactive_days setting.

## Installation

For detailed installation and configuration instructions, refer to the [Github documentation](https://docs.devrev.ai/integrations/github).

## **Frequently asked questions** 
<details>
<summary>What is an autonomous issue?</summary> 
Autonomous issue is an issue created automatically from an external event, such as a new GitHub branch or PR. These issues have the tag <code>autonomous</code>.
</details>

<details>
<summary>How does an issue change status?</summary>

<table>
 <tr>
 <td></td>
 <td colspan="2" align="center">Stage</td>
 </tr>
 <tr>
 <td></td>
 <td>From</td>
 <td>To</td>
 </tr>
 <tr>
 <td>New branch</td>
 <td>Any but not closed status</td>
 <td>In development</td>
 </tr>
 <tr>
 <td>Commit pushed</td>
 <td>No change</td>
 <td></td>
 </tr>
 <tr>
 <td>PR opened</td>
 <td>Any but not closed status</td>
 <td>In review</td>
 </tr>
 <tr>
 <td>PR closed</td>
 <td>In review</td>
 <td>In development</td>
 </tr>
 <tr>
 <td>PR reopened</td>
 <td>Any but not closed status</td>
 <td>In review</td>
 </tr>
 <tr>
 <td>*PR merged (without /close)</td>
 <td>In review</td>
 <td>In development</td>
 </tr>
 <tr>
 <td>PR merged (with /close)</td>
 <td>Any but not closed status</td>
 <td>Resolved</td>
 </tr>
</table>
 *This change happens only when <code>change_stage_to_in_development_on_pr_close</code> is true

</details>

<details>
<summary>What are the autonomous work configuration options?</summary>

<table>
 <tr>
 <td>Parameter</td>
 <td>Value</td>
 <td>Description</td>
 </tr>
 <tr>
 <td><code>create_work_item_on_new_branch</code></td>
 <td>Enabled or disabled</td>
 <td>Creates autonomous work items on a new branch when no work-id is mentioned</td>
 </tr>
 <tr>
 <td><code>create_work_item_on_pr_open</code></td>
 <td>Enabled or disabled</td>
 <td>Creates autonomous work items on a new PR, when no work-id is mentioned</td>
 </tr>
 <tr>
 <td><code>mention_work_directly_in_pr_body</code></td>
 <td>Enabled or disabled</td>
 <td>Link work-id to a PR, when its found in PR body</td>
 </tr>
 <tr>
 <td><code>enable_magic_commands</code></td>
 <td>Enabled or disabled</td>
 <td>Use magic commands /close and /toward in your PR</td>
 </tr>
 <tr>
 <td><code>close_autonomous_work_on_merge</code></td>
 <td>Enabled or disabled</td>
 <td>Close the autonomous work when the PR is merged</td>
 </tr>
 <tr>
 <td><code>default_part</code></td>
 <td>part display id</td>
 <td>Autonomous work is created under this default part</td>
 </tr>
 <tr>
 <td><code>update_autonomous_work_from_pr</code></td>
 <td>Enabled or disabled</td>
 <td>Enrich autonomous work item title and description with PR data</td>
 </tr>
 <tr>
 <td><code>link_autonomous_issues_with_pr_mention</code></td>
 <td>Enabled or disabled</td>
 <td>Link the work item mentioned in PR to the autonomous work created</td>
 </tr>
 <tr>
 <td><code>change_stage_to_in_development_on_pr_close</code></td>
 <td>Enabled or disabled</td>
 <td>Autonomous work changes stage to `in_development` when a PR is closed</td>
 </tr>
</table>
</details>

<details>
<summary>How can autonomous work creation be disabled?</summary>
 You can disable the parameters <code>create_work_item_on_new_branch</code> and <code>create_work_item_on_new_PR</code> to not autocreate issues. If you choose to turn this off as an exception, you can choose to begin your branch name or PR title with nw-(e.g, nw-new-branch) 
</details>

<details>
<summary>How can you attribute a part to an autonomous issue?</summary>
This automation will infer the part from a repository, if possible. If not, the issue is created with a specified default part. 
</details>

<details>
<summary>When is the automous issue closed?</summary>
The autonomous work item is automatically closed when its source PR or a PR on its source branch is merged.
</details>

<details>
<summary>What are the prerequisites for scheduling PR reminders?</summary>
This automation is triggered when Pull Requests are linked to DevRev issues. If you have not linked GitHub Pull Requests, then reminders will not be posted.
</details>

<details>
<summary>What are the prerequisites for creating PR tasks?</summary>
You'll need to connect your GitHub identity with DevRev identity, so we can attribute the tasks to your DevRev user identity. You can link your GitHub identity by going to **Settings > Account > External Identities > Link GitHub Account**.
.
</details>

DevRev Marketplace

GitHub

Your issues on Autopilot. Sync GitHub and DevRev so issue and status is always real time and driven by code.


![image](https://github.com/shashankcube/image/blob/main/DevRev%20Sendgrid%20PLuG.png?raw=true)

Integrating your support email with DevRev and maintaining synchronization between email and the PLuG support widget streamlines support operations. It eliminates the need to manage separate inboxes, ensuring all support conversations, whether through email or the PLuG support widget, can be efficiently handled within the DevRev platform.

This integration is particularly valuable for organizations that rely on multiple communication channels. It offers a unified solution for managing customer support inquiries, for enhancing the efficiency of support processes, and for enabling seamless communication between support and development teams.

> Email integration through [Gmail](/marketplace/devrev-plug-with-email) and other providers with [DMARC](/marketplace/devrev-plug-with-dmarc) are also available.

## Features

**Retrieve support inbox conversations**

Upon receiving an email from a customer at your support email address, a corresponding conversation is generated within your Inbox. Within this conversation context, you can easily create tickets and include additional participants. When the customer responds to the email, their message is appended as a comment to the existing conversation.

**Reply to customer through email**

When a customer experience member responds to the conversation generated through an email, the system automatically sends an email to the customer through your integrated support email. These emails are threaded according to the customer's initial email.

**Support for attachments and raw email**

In the Inbox, customer-sent attachments are visible alongside their comments. Additionally, when replying to a comment, you can include attachments (up to 40MB in size), which will be sent to the customer via email.

For emails generated through the email integration, a raw email file is attached to the comment in the Inbox. This raw email file can be downloaded and allows you to view the original email content.

**Editing comments**

If you make edits to a comment within the Inbox, the updated content is automatically sent to the customer via email.

## Installation

For detailed installation and configuration instructions, refer to the [SendGrid documentation](https://docs.devrev.ai/integrations/sendgrid).


SendGrid

Enable email conversations with SendGrid.


![image](https://user-images.githubusercontent.com/16090899/184037594-e56bcfbd-01f4-402f-b884-d93cc2b47604.png)

The GitHub import snap-in enables you to transition from using GitHub issues to managing them in DevRev. After your issues are integrated into DevRev, the GitHub snap-in allows you to receive ongoing GitHub events and harness smart automation.

## How it works

GitHub import provides various options for importing and synchronizing GitHub issues and users. You can import a single repository or as many as needed and choose between a one-time import or a continuous one-way sync.

## Features

**Import**

The basic import allows a one-time transfer of GitHub issues and users from one or multiple repositories.

**Sync to DevRev**

The sync to DevRev enables you to synchronize new items and updates since the last import, ensuring that your DevRev data remains current without the need for frequent manual imports.

## Installation

For detailed installation and configuration instructions, refer to the [GitHub import documentation](https://docs.devrev.ai/integrations/github#issue-import).


GitHub Issues

Import or sync GitHub issues and users for a seamless DevRev onboarding experience.

# GitHub Actions

## **Overview**

![image](https://user-images.githubusercontent.com/16090899/184038381-53100232-c5c9-4b33-98db-433f439a65de.png)

Have you ever...

* Configured some GitHub Actions and wished your related work would be updated with these changes?
* Wasted time updating your team on the status of your work?
* Wondered if an issue you worked on was built successfully?

**Don’t sweat it!** This automation will fetch details about different workflows and jobs running in GitHub Actions, and link it to your DevRev issue. Your work is always accounted for and more importantly your team members have visibility and know what you’ve been up to, resulting in fewer interruptions.

## **How it works**

If you are using GitHub Actions to build or carry out workflows, DevRev will track the work related to that workflow and update the timeline of that work item.

## **Features**

**Automatic status updates**

Automatically updates the status of work items related to a job or workflow.

**Record successes and failures**

Record job and workflow results in the work items that triggered them.


GitHub Actions

Track the status of your build, and keep GitHub Actions in sync with your DevRev Issue.

# GitLab for DevRev

Sync GitLab and DevRev so issue status is always real time and driven by code.

## **Overview**

![image](https://raw.githubusercontent.com/shashankcube/image/main/gitlab%20automation.png)

Connect GitLab with DevRev, and ensure your work stays in sync between the two systems, such that issues and statuses are always real-time and driven by code activity. GitLab for DevRev is a snap-in that has been used by several organizations, and ties DevRev issues closely with Git activities, eliminating the need for humans to manage issues.

Why should you un-manage your work? You should use this snap-in if you want to reduce work about work. Let machines manage issues, including creating and updating statuses, so developers can focus on work that matters. You’ll resonate with this, if you have ever:

- Delivered a hot-patch and realized you never had an issue to track it
- Wasted time just updating your team on the status of an issue
- Or just felt that creating and managing issues is a distraction

If your team’s best practice is to link your GitLab activity to an existing issue-ID during branch creation, commits and MRs, then this automation will honor that and enable a GitLab driven issue state, without auto creating issues. We can link your DevRev issue to GitLab activity, through mention of issue-ID in branches, commits, and PRs.

However, if you choose to work in GitLab and never created or linked an issue, you shouldn’t have to sweat it. This automation will automatically create issues that track all associated commits, branches and merge requests. The auto-created issue is enriched with MR description and related GitLab events. The status of these issues is driven by GitLab activity, and the issues will auto-transition stages, from In Development to In Review, and Closed. Your work is always accounted for and more importantly your team members have visibility and know what you’ve been up to, resulting in fewer interruptions.

## **Features**

This automation is powerful, and has several configurable features. As they say, the power is in the defaults! When you install this snap-in, DevRev configures defaults that are tried and tested. You always have the option to customize further.

**Automatic status updates**

You can associate GitLab commits, branches and merge requests with the DevRev issue they correspond to. Doing so allows you to see GitLab activity in the corresponding DevRev issue and to act on those events, allowing you to automate away your manual tasks. Mention DevRev issues in GitLab, and route the relevant GitLab events to this issue. They can be mentioned either as display IDs (ISS-34) or object IDs (issue:34), case insensitively. A DevRev issue can be mentioned in branch names, commit messages, or MR titles.

**Autocreate issues from GitLab branch**

If you do not explicitly associate your DevRev issue to GitLab branches, commits or MRs, then DevRev can autocreate your issues so you have an account of all your GitLab activity. This feature automatically creates an issue when a new branch is created, and tracks all associated commits and merge requests on this issue. The auto-created issues will move status based on Git activity, to in development based on branch and commit activity, and in review when MRs are created and merged. If desired, when MRs are merged, you can personalize the automation to move the issue to closed status. However, this template by default will keep the issue in an open state.

**Autocreate issues from GitLab MRs**

You can choose to automatically create issues when a new MR is created, and it is not linked to an existing DevRev Issue. The behavior is similar to how issues are auto-created with new branches. The auto-created issues will move status based on Git activity, and events are posted on the DevRev issue timeline. If desired, when MRs are merged, you can personalize the automation to move the issue to closed status. However, this automation by default will keep the issue in an open state.

Issues autocreated from GitLab branches or MRs are called "autonomous issues". They have the tag `autonomous`.

**Attribute part to autonomous work**

This automation will infer the part from a repository if possible. If not, the issue is created with a specified default part. You can configure the default part while setting up this snap-in. Every issue on DevRev must have a part attribution.

**Enrich autonomous work descriptions**

Enrich autonomous issues with information derived from GitLab MR events. The title and description of an autocreated issue is enriched with the MR data. When a new GitLab MR is opened or edited, then the related autonomous issue description is updated with the latest MR description. If the user has removed the auto generated text, then the automation will no longer update the description from MRs. Similarly, autonomous work titles are updated with the MR title, if the user hasn’t already updated it.

**Link autonomous work with related issue**

Create a related link between the work-items mentioned in the MR body and the autonomous issues tagged with the branch/MR. When a new GitLab MR is opened/edited, for all the autonomous tagged work items(by branch/MR), automatically mark the issues mentioned in the MR as related.

**Automatically close autonomous work**

Autonomous work gets closed when its related MR is merged. However, if there is no MR activity on this work, then the autonomous work is closed after configurable period.

**Automatic MR tasks**

When a merge request is requested or reopened, a DevRev task is created for you. In order for this automation to be triggerred, you'll need to link your merge requests to DevRev issues. If your MR is removed, merged or closed, then the Task gets deleted. However, if you submit your MR review, then the task is closed.

**Automatic MR reminders**

When a merge request is inactive for more than a specified number of days, then this automation will post a message in all related DevRev issues. You'll need to link your GitLab merge request to DevRev issue to enable these reminders. There are several ways to link your GitLab merge requests to DevRev issues. You can do so by mentioning the DevRev issue ID in the merge request title or body, or mention it in the branch name or commit message. Reminders are also posted for issues created autonomously.


GitLab

Sync GitLab and DevRev so issue status is always real time and driven by code.

# CircleCI for DevRev

Sync DevRev issues with CircleCI and bring visibility into your workflow jobs.

## **Overview**

<img src="https://raw.githubusercontent.com/shashankcube/image/main/circleci.png" align="center"/>

See where your issues are in CI/CD pipeline by bringing in CircleCI events. Improve your processes by making events which need attention visible to everyone in context of the DevRev issue.

## **Features**

This snap-in helps you to keep track of your issue's build progress

**Workflow and Job Updates**

You can associate workflow and job termination events in CircleCI to DevRev issues if the Git branch on which the tests are running is tagged with an issue.

**Decide which events to capture**

Workflow or jobs events can be overwhelming. You can configure if you want only certain events to be populated on the issue's timeline. You can choose between “success”, “failed”, “error”, “canceled”, “unauthorized” events and decide which events the snap-in should listen.

CircleCI

Sync DevRev issues with CircleCI and bring visibility into your workflow jobs.

# AWS Beanstalk

Sync DevRev issues with AWS Beanstalk and bring visibility into your deployments.

## **Overview**

![image](https://user-images.githubusercontent.com/16090899/184038023-b6211d02-e57f-4d45-b701-e69160323102.png)

Users are frequently in the dark about the true status of an issue. Did a commit activity that was made make it to production? Was there a production issue, and if so, was it caused by recent commits? When will it get done? How much work is left? Eliminate these questions in your team sync-ups. Let DevRev snap-ins answer these questions for you. Let the events from disparate systems converge.

The AWS Beanstalk snap-in adds deployment tracking to your DevRev work items. Used in combination with VCS (GitHub, GitLab, Bitbucket) and build snap-ins (CircleCi, GitHub Actions), you can track your work all the way from its commit to its ultimate deployment.

## **Features**

**Automatic status updates**

Automatically updates the status of work items when a related deployment succeeds.

**Record successes and failures**

Record AWS Beanstalk deployment attempts in the work items that triggered them.


AWS Beanstalk

Sync DevRev issues with AWS Beanstalk and bring visibility into your deployments.

The Calendly snap-in improves scheduling and customer engagement by integrating Calendly bookings into DevRev, preventing missed leads or appointments. It simplifies the process, enabling you to focus on building strong client and prospect relationships.

## Features

- **Automated meeting capture**: Instantly records every meeting in DevRev, eliminating manual data entry.
- **Enhanced engagement tracking**: Easily monitor all customer interactions and appointments in one centralized location, preventing oversight of crucial details.
- **Real-time updates**: Stay informed with real-time updates on scheduled meetings.

## Installation

For detailed installation and configuration instructions, refer to the [Calendly documentation](https://docs.devrev.ai/integrations/calendly).


Calendly

Streamline prospect meetings with Calendly & DevRev

With the aim of bringing support closer to your customers, DevRev has integrated WhatsApp as a communication channel. Customer concerns raised via WhatsApp messages will sync with the DevRev inbox, allowing you to maintain an unified view of ongoing conversations with your customers for better support management and efficiency.

Learn more about WhatsApp for Business at https://developers.facebook.com/docs/whatsapp/overview#about-the-platform.

## Features

* **Unified Customer Communication**: With the addition of WhatsApp as a communication channel, end customers can conveniently send their queries, bug reports, and feature requests about the DevRev product via WhatsApp. These messages are seamlessly synced with the DevRev inbox, providing a unified view of all customer interactions and minimizing the need for context switching between different communication platforms.
  
* **Automated Template Messages for Efficient Support**: DevRev understands the limitations of the WhatsApp for Business API, which restricts direct agent communication after 24 hours without a response. To address this, DevRev offers support for template messages. When a customer's message remains unanswered for 24 hours, DevRev provides a mechanism to send template messages, ensuring continuous communication and streamlining the support process. These template messages need pre-approval from Meta. To ease the approval process, DevRev automatically sends two templates for approval on installation of the snap-in.

* **Enhanced Support Agent Productivity**: By integrating WhatsApp as a communication channel, DevRev empowers support agents to efficiently manage customer inquiries. When a support agent replies via the DevRev inbox, the update is seamlessly sent to the customer via WhatsApp. This streamlined approach not only keeps customers informed promptly but also boosts support agent productivity by centralizing all customer communications within the DevRev system of record.

## Installation

For detailed installation and configuration instructions, refer to the [WhatsApp documentation](https://docs.devrev.ai/integrations/whatsapp).

### Prerequisites

1. If you do not have an existing Business Account in Meta Business Manager, it is recommended to create one [here](https://business.facebook.com/overview). To get more information about Business Manager, please refer to the article on [Create a Business Manager](https://www.facebook.com/business/help/1710077379203657).

2. If the number is associated with another WhatsApp Account, delete the existing account. To know more, refer to the guide on [Migrate an Existing WhatsApp Number to a Business Account](https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/migrate-existing-whatsapp-number-to-a-business-account/).

3. If you have an existing WhatsApp for Business Account, migrate to 360dialog by following these steps on [Migrating phone numbers](https://docs.360dialog.com/partner/account-setup/migrating-phone-numbers).

### Limitations

1. Group conversations are not supported by WhatsApp for Business API. 
2. If you do not respond to the customer’s message within 24 hours, you can only respond to the conversation using Meta-approved template messages. Know more [here](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines).


WhatsApp

Enable your customers to raise their concerns using WhatsApp. WhatsApp messages will be synced with DevRev inbox thus minimizing context switching and streamlining your support operations.

The Google Calendar snap-in enables you to sync Google Calendar events and intelligently map engagements to accounts so that you can devote your time to growing your business and nurturing client relationships.

##  Features

- **Automated event sync**
  
  Your Google Calendar events are automatically captured, ensuring appointments are integrated into DevRev without manual intervention.

- **Recurring event sync**
  
  Keep engagement records up-to-date by synchronizing recurring events from Google Calendar with DevRev.

## Benefits

- **Unify data sources**
  
  Consolidate all client engagements and appointments within DevRev's unified system, fostering easy access and collaboration.
  
- **Foster team collaboration**
  
  Maintain synchronization across your team by sharing real-time updates and event information.

## Installation

For detailed installation and configuration instructions, refer to the [Google Calendar documentation](https://docs.devrev.ai/integrations/google-calendar).



Google Calendar

Effortlessly Integrate Google Calendar with DevRev's Snap-in for Streamlined Client Engagements and Automated Event Capture.

Transform your Confluence space into articles effortlessly with DevRev’s Confluence snap-in. This efficient tool streamlines the migration process, eliminating the need to manually duplicate your existing knowledge base in DevRev.

## Features

- **Automated Article Creation**: This snap-in seamlessly extracts all pages from your Confluence space, creating articles that populate your knowledge base effortlessly.

- **Tailored Access Control**: Configure article access settings based on your preferences and the associated product, ensuring the right audience can access the content.

- **Knowledge Base Updates**: Keep your knowledge base relevant. With a single command, sync outdated articles. Updated content will be reflected, and new articles will be generated as needed.

## Installation

**To integrate Confluence snap-in with DevRev**

1. Go to **Integrations > Connections** and create a new connection with Confluence and authenticate your account.
2. Go to the **Snap-ins** section in your DevRev workspace settings.
3. Click on **Explore Marketplace**.
4. Search **Confluence**, and Click on **Install** next to the Confluence snap-in.
5. Provide an existing connection in the **Connections** tab or create a new connection.
6. Configure the snap-in by providing the product ​​you want the knowledge base articles to be associated with and the level of access.
7. Deploy the snap-in and start importing your knowledge base!

## How to use

**Importing articles for the first time**

1. Type the command `/sync_confluence <URL>` in the snap-in discussions tab on the right. Replace `<URL>` with your actual Confluence space URL without the brackets.
 
>**Note**: The URL should be in the following format - `https://<your-domain>.atlassian.net/wiki/spaces/<space-key>/overview`, where `<your-domain>` represents your specific domain address, and `<space-key>` is the unique identifier for the space containing the pages to be extracted.

2. Confirm that you want to create the articles.
3. The articles will be created and linked to the product you selected during the snap-in configuration. You can view the articles in the **Articles** section of the DevRev app.

**Updating your articles**

1. Come back to the snap-in discussions tab on the right and type the same command `/sync_confluence <URL>`.
2. This will synchronize the articles in the app with those available in the URL. The articles whose contents have changed will be updated. New articles which were not present earlier will be created.

## Installation

For detailed installation and configuration instructions, refer to the [Confluence documentation](https://docs.devrev.ai/integrations/confluence).

Confluence

Transforming Confluence Spaces into Insightful Articles.

# Bitbucket for DevRev


## **Overview**

Connect Bitbucket with DevRev for seamless synchronization of work and real-time issue and status updates based on code activity.

The Bitbucket snap-in streamlines DevRev issues with Git actions, removing the need for manual issue management. By automating issue handling, developers can focus on meaningful work rather than administrative tasks. This approach resonates with those who've encountered issues like delivering patches without proper tracking, spending time updating issue statuses or finding issue management distracting.

Linking Bitbucket activity to existing issue IDs during branch creation, commits, and PRs is honored, maintaining a Bitbucket-driven issue state without creating issues automatically. The issues' statuses are guided by Bitbucket activity, transitioning from In Development to In Review and Closed stages. This ensures comprehensive work tracking and enhances team visibility, minimizing disruptions.

## **Features**

The automation is robust, providing a range of customizable features. Upon installation, default configurations will be set up, but you can always tailor them further to suit your preferences.

**Automatic status updates**

Associate your Bitbucket commits, branches, and pull requests with the corresponding DevRev issues and tickets to seamlessly integrate Bitbucket activity into the relevant DevRev issue or ticket. This integration enables you to take action on Bitbucket events within the DevRev issue/ticket, automating manual tasks. Mention DevRev issues or tickets in Bitbucket using either display IDs (e.g., ISS-34) or object IDs (e.g., ticket:34), with case insensitivity. You can include a DevRev issue/ticket reference in branch names, commit messages, or PR titles.


Bitbucket

Sync Bitbucket and DevRev so issue status is always real time and driven by code.

The Email integration snap-in works with a variety of email providers, including Google Workspace, Microsoft Outlook, Yahoo Mail, Zoho Mail, and custom domain emails. Once configured, incoming support emails are automatically transformed into a conversation or a ticket, providing a centralized platform for handling, responding to, and tracking customer interactions.

Bid farewell to juggling between numerous tabs and platforms. With DevRev, you can efficiently manage all your support tickets and conversations in one place.

## Features

- **Get tickets or conversations from support email**
  
  Whenever a customer sends an email to your support address, an automated process generates a new ticket or a conversation, automatically populating it with customer information. Subsequent customer email replies update the ticket or conversation with new comments.

- **Reply to the customer through Customer Messages tab**

  Each time a customer experience team member posts a comment within the ticket's customer messages tab, an email containing that reply is     sent to the respective customer through your integrated support email. The email thread follows the structure of the initial email           received at your support email address.

- **Enable bot replies**
  
  By enabling bot replies, the email integration bot sends an automated reply, borrowing some time for response and requesting any           additional information that may help with the customer’s inquiry. It also allows you to decide whether or not to send emails to the   customer for comments added by other bots in the customer messages tab.

- **Assign tickets or conversations to a part and owner**
  
  When you set up the snap-in, you can assign tickets or conversations to a default owner and part.

- **Support for attachments and raw email**

  Attachments sent by customers are visible in the customer messages section, alongside ticket comments. You can include attachments (with   a maximum size limit of 25 MB) in your responses to comments, and these attachments will be sent to the customer via email.

## Installation

For detailed installation and configuration instructions, refer to the [Email integration documentation](https://docs.devrev.ai/integrations/email).


Email Integration

Enable your customers to create conversations and tickets using email.

Enable Slack users to reduce context switching and interact with DevRev from within Slack. Create DevRev tickets from Slack conversations and keep your customers up to date.

## Features

Connect with Slack and ensure your customer or internal conversations are always in sync with DevRev tickets.

**Conversation tracking**

With conversation tracking, you can track your Slack conversations with customers and the resulting tickets so you don't lose context. Keep the conversation going in Slack or DevRev and never miss an update.

**Create tickets**

Use the ⋮ actions menu to create a ticket from an existing Slack conversation. When you use this action, your ticket will contain a link back to the Slack conversations. 

**Preview record**

Slack shows a title, description, status, and owner preview any time you post a DevRev URL.

**Ticket updates**

Updates on DevRev tickets can be posted in Slack, so conversations are in sync. If you have customer conversations over Slack, then this automation enables automatic status updates.

**Personal view of tickets**

With `/devrev view` ticket ID or issue ID, the user can display a preview of the work items. This view is private to the user who uses this command and is not available for everyone on the Slack channel or direct message.

**Share ticket**

With `/devrev show` ticket ID or issue ID, the user can display a preview of the work items to everyone in that channel or direct message.

## Installation

For detailed installation and configuration instructions, refer to the [Slack documentation](https://devrev.ai/docs/integrations/slack).


Slack

Scale your customer support in Slack! Enable real-time bidirectional sync with Slack and bring order to the chaos.