Gitlab

Connect GitLab with DevRev to sync your work and receive real-time issue and status updates based on code activity

ReadMe

Transforms ReadMe Guides into Insightful Articles.

FullStory Sessions

Bring sessions from FullStory into DevRev.

SLA Status Change Slack Notifier

Get instantly notified on Slack on changes in your ticket's SLA status.

Work Items Part Updater

Automate the updation of part for historical tickets/issues

Descope Identity Validation

Elevating Customer Journeys with Seamless Email Validation and OTP Authentication in Your PluG Widget

Reported By Enricher

Automatically links or creates customers for ticket reporters

Roster-Based-Conversation-Routing

Adding Oncall members to Support group on a weekly basis.

StageFlow Automator

Real-time updates between Support tickets, Product enhancements and Developer issues.

Org Tags Sync

Unified tags sync.

Ticket Tagger

Tag tickets based on tags of created by rev-user or their account.

Account Tier Updater

Updates the Tier of Closed Won Accounts based on the ARR of the particular account.

Bulk Work Item Uploader

Bulk work item creation from CSV

Ticket Ageing

Keep your team informed effortlessly with automated nudges on open tickets

HTTP Archive File Upload & Sanitization

Automatically sanitize HTTP archive files uploaded through client conversations.

Ticket Age in Engineering

Automatically calculate engineering work duration for tickets.

Bulk Delete Data

Bulk Delete Data

Search Node

Get Relevant Objects

Send Customized Emails

Send customized emails to users.

Bulk Create Tags

Automate bulk tag creation in DevRev with a CSV upload.

Delete Unverified Contacts

Clean up your instance by deleting unlinked unverified contacts.

Ticket Linked Issues Comment Sync

Seamlessly share ticket comments with engineering issues.

Auto Part Creator

Auto Creates sub parts under the main part whenever an account transitions to Closed Won

Auto Assign SE bot

Assigns support engineers to accounts from a designated group, balancing workloads based on specified field transitions.

CSAT on Ticket

Capture customer satisfaction level.

Link Meeting with Opportunity

Effortless link Opportunity and Meeting.

Custom Field Migration

Automate the migration of value from the source field into the target field across Devrev objects.

Ticket Email Notifier

Custom email alerts for new tickets

Work Duration

Automatically calculate work duration for tickets and issues.

Commands surface expander

Expand commands surfaces.

Private Note

Private notes to elevate seamless communication between agents

Set User Preference For Group

Set user preference for group

Task Tracker

Logs messages every day at 9 AM IST tagging users with open tasks.

Ticket Issue Field Migrator

Custom field migration from tickets to issues on link creation .

CSAT Slack Notifier

Notifies the Account owner in Slack whenever a conversation receives a negative CSAT score.

OLA Breach Notifier for Security Issues

This snap-in auto-manages DevRev security issues by notifying owners and assigning high/critical issues to sprints.

Automatic Customer Reply

Personalize your customer response and encourage them to book a demo or meeting with your team.

Oncall-Conversation-Flow

Adding Oncall members to respective group on a weekly basis and assigning conversations based on shift.

Auto Task Creator

Task Creation Automation for Specified Issue IDs everyday at 1:30 AM UTC.

Code Coverage

Track code coverage metrics across your codebase within DevRev

Auto-Link DevRev-Github Accounts

Link GitHub accounts to DevRev accounts at scale

Enhancement Approval Workflow

The Enhancement Approval Workflow snap-in automates the approval process for enhancements.

Assign Parts to Conversation

AI driven Part identification for your customer conversations.

Slash Commands

Slash commands in DevRev powered by Turing AI for more productivity.

Opportunity Notifier

Unlock the Insights in Your Pipeline with Automation.

Conversation Reminder

Notify the customer if conversation in waiting on user

Get Incident POC

Gets IDs of Incident POC

Zendesk/Jira Link Migration

Link DevRev tickets with issues to match existing links between Zendesk and Jira.

Ticket Approval Workflow

Manage decisions with confidence and clarity.

Okta

Securely manage user authentication and access with seamless single sign-on.