Descope Identity Validation

Elevating Customer Journeys with Seamless Email Validation and OTP Authentication in Your PluG Widget

FullStory Sessions

Bring sessions from FullStory into DevRev.

Ticket Age in Engineering

Automatically calculate engineering work duration for tickets.

Assign Parts to Conversation

AI driven Part identification for your customer conversations.

CSAT on Conversation

Capture customer satisfaction level.

Oncall-Conversation-Flow

Adding Oncall members to respective group on a weekly basis and assigning conversations based on shift.

Datadog

Automate the incidents management between Datadog to DevRev seamlessly

CSAT on Ticket

Capture customer satisfaction level.

OLA Metrics On Issues

Effortlessly track OLA metrics on issues

Ticket Ageing

Keep your team informed effortlessly with automated nudges on open tickets

SLA-Breach-Notifier-Conversation

Notifies the slack channel when a conversation breaches SLA

Auto Task Creator

Task Creation Automation for Specified Issue IDs everyday at 1:30 AM UTC.

Account Tier Updater

Updates the Tier of Closed Won Accounts based on the ARR of the particular account.

Work Duration

Automatically calculate work duration for tickets and issues.

HTTP Archive File Upload & Sanitization

Automatically sanitize HTTP archive files uploaded through client conversations.

Spam Shield

Enhance Support Efficiency with Intelligent Spam Detection

Automatic Customer Reply

Personalize your customer response and encourage them to book a demo or meeting with your team.

Zendesk/Jira Link Migration

Link DevRev tickets with issues to match existing links between Zendesk and Jira.

CSAT Slack Notifier

Notifies the Account owner in Slack whenever a conversation receives a negative CSAT score.

Smart Sprint

Effortless synchronization of sprint and development tasks.

Private Note

Private notes to elevate seamless communication between agents

ReadMe

Transforms ReadMe Guides into Insightful Articles.

Gitlab

Connect GitLab with DevRev to sync your work and receive real-time issue and status updates based on code activity

Conversation Reassigner

Reassign and stop assigning conversations if users set themselves as away.

Bulk Ticket Uploader

Bulk ticket creation from CSV

Work Items Part Updater

Automate the updation of part for historical tickets/issues

Bulk Create Tags

Automate bulk tag creation in DevRev with a CSV upload.

Convergence

Real-time updates between customer conversations, support tickets, Product enhancements and developer issues.

Custom Field Migration

Automate the migration of value from the source field into the target field across Devrev objects.

Awaiting Customer Response Notification Trigger

Notifies the customer when a ticket is in awaiting customer response stage for more than specified time.

StageFlow Automator

Real-time updates between Support tickets, Product enhancements and Developer issues.

SLA Status Change Slack Notifier

Get instantly notified on Slack on changes in your ticket's SLA status.

Conversation Reminder

Notify the customer if conversation in waiting on user

Ticket Issue Field Migrator

Custom field migration from tickets to issues on link creation .

Ticket Email Notifier

Custom email alerts for new tickets

Sentiment Evaluator

Real-time sentiment analysis for customer support tickets

Enhancement Approval Workflow

The Enhancement Approval Workflow snap-in automates the approval process for enhancements.

Account Deduplication

Streamline your data with Account Deduplication – seamlessly merging duplicate accounts across external sources.

Slash Commands

Slash commands in DevRev powered by Turing AI for more productivity.

Deployment Tracker Snapin

Snap-in for deployment related metrics

Conversation Archive on Ticket Link

Archives the conversation when a ticket is linked to a conversation.

Bulk Delete Data

Bulk Delete Data

Automate Opportunities

Unlock the insights in your pipeline with automation.