Enhancement Approval Workflow

The Enhancement Approval Workflow snap-in automates the approval process for enhancements.

Bulk Create Tags

Automate bulk tag creation in DevRev with a CSV upload.

Conversation Archive on Ticket Link

Archives the conversation when a ticket is linked to a conversation.

Conversation Reminder

Notify the customer if conversation in waiting on user

Convergence

Real-time updates between customer conversations, support tickets, Product enhancements and developer issues.

Work Items Part Updater

Automate the updation of part for historical tickets/issues

Bulk Ticket Uploader

Bulk ticket creation from CSV

Conversation Reassigner

Reassign and stop assigning conversations if users set themselves as away.

Gitlab

Connect GitLab with DevRev to sync your work and receive real-time issue and status updates based on code activity

Awaiting Customer Response Notification Trigger

Notifies the customer when a ticket is in awaiting customer response stage for more than specified time.

ReadMe

Transforms ReadMe Guides into Insightful Articles.

Private Note

Private notes to elevate seamless communication between agents

Smart Sprint

Effortless synchronization of sprint and development tasks.

CSAT Slack Notifier

Notifies the Account owner in Slack whenever a conversation receives a negative CSAT score.

Zendesk/Jira Link Migration

Link DevRev tickets with issues to match existing links between Zendesk and Jira.

Automatic Customer Reply

Personalize your customer response and encourage them to book a demo or meeting with your team.

Spam Shield

Enhance Support Efficiency with Intelligent Spam Detection

HTTP Archive File Upload & Sanitization

Automatically sanitize HTTP archive files uploaded through client conversations.

Work Duration

Automatically calculate work duration for tickets and issues.

SLA Status Change Slack Notifier

Get instantly notified on Slack on changes in your ticket's SLA status.

Account Tier Updater

Updates the Tier of Closed Won Accounts based on the ARR of the particular account.

Auto Task Creator

Task Creation Automation for Specified Issue IDs everyday at 1:30 AM UTC.

SLA-Breach-Notifier-Conversation

Notifies the slack channel when a conversation breaches SLA

Ticket Ageing

Keep your team informed effortlessly with automated nudges on open tickets

OLA Metrics On Issues

Effortlessly track OLA metrics on issues

CSAT on Ticket

Capture customer satisfaction level.

StageFlow Automator

Real-time updates between Support tickets, Product enhancements and Developer issues.

Datadog

Automate the incidents management between Datadog to DevRev seamlessly

Oncall-Conversation-Flow

Adding Oncall members to respective group on a weekly basis and assigning conversations based on shift.

CSAT on Conversation

Capture customer satisfaction level.

Assign Parts to Conversation

AI driven Part identification for your customer conversations.

Ticket Age in Engineering

Automatically calculate engineering work duration for tickets.

FullStory Sessions

Bring sessions from FullStory into DevRev.

Automate Opportunities

Unlock the insights in your pipeline with automation.

Descope Identity Validation

Elevating Customer Journeys with Seamless Email Validation and OTP Authentication in Your PluG Widget

Smart Import KB

Import and organize your articles from any URL.

Sentiment Evaluator

Real-time sentiment analysis for customer support tickets

Support convergence

Real-time updates between customer conversations, support tickets, and developer issues.

Slash Commands

Slash commands in DevRev powered by Turing AI for more productivity.

Auto routing

Route customer conversations to reach the right team member.