Gitlab

Connect GitLab with DevRev to sync your work and receive real-time issue and status updates based on code activity

ReadMe

Transforms ReadMe Guides into Insightful Articles.

FullStory Sessions

Bring sessions from FullStory into DevRev.

SLA Status Change Slack Notifier

Get instantly notified on Slack on changes in your ticket's SLA status.

Work Items Part Updater

Automate the updation of part for historical tickets/issues

Descope Identity Validation

Elevating Customer Journeys with Seamless Email Validation and OTP Authentication in Your PluG Widget

Reported By Enricher

Automatically links or creates customers for ticket reporters

Roster-Based-Conversation-Routing

Adding Oncall members to Support group on a weekly basis.

Ticket Tagger

Tag tickets based on tags of created by rev-user or their account.

Account Tier Updater

Updates the Tier of Closed Won Accounts based on the ARR of the particular account.

Bulk Work Item Uploader

Bulk work item creation from CSV

Ticket Age in Engineering

Automatically calculate engineering work duration for tickets.

Search Node

Get Relevant Objects

Bulk Create Tags

Automate bulk tag creation in DevRev with a CSV upload.

Delete Unverified Contacts

Clean up your instance by deleting unlinked unverified contacts.

Ticket Linked Issues Comment Sync

Seamlessly share ticket comments with engineering issues.

Auto Part Creator

Auto Creates sub parts under the main part whenever an account transitions to Closed Won

Link Meeting with Opportunity

Effortless link Opportunity and Meeting.

Custom Field Migration

Automate the migration of value from the source field into the target field across Devrev objects.

Ticket Email Notifier

Custom email alerts for new tickets

Work Duration

Automatically calculate work duration for tickets and issues.

Commands surface expander

Expand commands surfaces.

Private Note

Private notes to elevate seamless communication between agents

Ticket Issue Field Migrator

Custom field migration from tickets to issues on link creation .

OLA Breach Notifier for Security Issues

This snap-in auto-manages DevRev security issues by notifying owners and assigning high/critical issues to sprints.

Automatic Customer Reply

Personalize your customer response and encourage them to book a demo or meeting with your team.

Auto Task Creator

Task Creation Automation for Specified Issue IDs everyday at 1:30 AM UTC.

Code Coverage

Track code coverage metrics across your codebase within DevRev

Enhancement Approval Workflow

The Enhancement Approval Workflow snap-in automates the approval process for enhancements.

Assign Parts to Conversation

AI driven Part identification for your customer conversations.

Conversation Reminder

Notify the customer if conversation in waiting on user

Get Incident POC

Gets IDs of Incident POC

Ticket Approval Workflow

Manage decisions with confidence and clarity.

Get Impacted Accounts

Gets IDs of Impacted Accounts that are impacted by the incident

Real-time Sentiment Evaluator

Real-time sentiment analysis for customer support tickets

Sentiment Evaluator

Real-time sentiment analysis for customer support tickets

Spam Shield

Enhance Support Efficiency with Intelligent Spam Detection

Notify RevUsers

Notify RevUsers

Automated Part Update

Part updating Automation for Issue/Tickets based the target part fields.

Incident Tickets Communication

Broadcast a message from an incident to all the linked tickets.

Include on Emails

Include people on email communications for tickets.

CSAT on Conversation

Capture customer satisfaction level.

Datadog

Automate the incidents management between Datadog to DevRev seamlessly

Subtype Migration

Automate the migration of work items from one subtype to another.

Regex Workspace Ops

Smart Text Processing & Workspace Management.

Ola Buffer Check

Ensure OLA deadlines align with sprint timelines.

Auto Sprint Update

Move Open and In Progress issues to a new sprint.

Get Sprint

Get Sprint – Fetch the sprint ID for any part.

Contact Deduplication

Identify and merge duplicate contacts from sources, like Salesforce, Zendesk, and DevRev Plug.

Feature Request Handler

Simplifying customer experience through clear and consistent stage and state mapping.